Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Samoria Williams

Milwaukee,WI

Summary

Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.

Overview

2
2
years of professional experience

Work History

Online Grocery Associate

Walmart inc
08.2020
  • O Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction; and following up on out-of-stock merchandise
  • O Provide customer service by acknowledging customers; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services, while maintaining a safe shopping environment
  • O Help generate new business and associated revenue by actively promoting department services and offerings to customers; responding to customer inquiries and requests; helping customers register for department services; and soliciting feedback from customers about their online shopping experience
  • O Guided company productivity by devising a weekly schedule and prioritizing customer orders

Manager

Petco Inc
12.2020 - 02.2023
  • Provide quick and courteous service to all PETCO customers and their pets by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them
  • O Collaborate with senior management including marketing lead, to grow in sales, increasing in Pales
  • Rewards, Credit Cards, apps sign up, and executive programs o Dealing with returns, online orders o Know the team and the areas of expertise for each partner so that they can connect the customer with the right partner to deliver the guest experience and desired
  • O Information center for customers, aiding tasks to my fellow co-workers and, also pick online orders and o Researched and conducted two successful bid applications to profit and brand awareness
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Accomplished multiple tasks within established timeframes.

Personal Assistant

BeNice Creations
11.2014
  • Transformed and modernized a presence on social media, including Facebook Instagram and TikTok
  • Processed incoming letters, reports, and messages using computer experience
  • Cashiering with apple pay, square, cash app, credit cards, debit cards and cash handling
  • Help set up for events, advertising the events
  • Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise

Education

AAS - Human Resource Management

Milwaukee Area Technical College
Milwaukee, WI
12.2023

Skills

  • Adaptability
  • Adobe Photoshop
  • Computer program knowledge
  • Customer Satisfaction
  • Customer Service
  • Event Coordination
  • Financial Accounting
  • Google Suite
  • Interpersonal Communication
  • Inventory Management
  • Mentorship
  • Microsoft 365
  • Onboarding & Training
  • Organization
  • Project Coordination
  • Project Management
  • Record Keeping
  • Research & Data Analysis
  • Social Media Management
  • Task Delegation
  • Teachable
  • Teamwork & Collaboration

Affiliations

A Self driven and Adaptable Technical Recruiter with over 4 years of experience in professional, high-paced, Customer driven and creative environments serving Employees and customers.

Timeline

Manager

Petco Inc
12.2020 - 02.2023

Online Grocery Associate

Walmart inc
08.2020

Personal Assistant

BeNice Creations
11.2014

AAS - Human Resource Management

Milwaukee Area Technical College

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Samoria Williams