Samra Ahmic Sahin
Cinnaminson,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer service and communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge/Receptionist
Brandywine Living
Moorestown, NJ
12.2021 - 05.2022
- Assisted 100+ guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Shop Manager
BCBG MaxAzria
Moorestown, NJ
08.2017 - 01.2020
- Developing sales strategies and marketing plans
- Coaching and development
- Coordinate sales promotions and provide sales targets
- Follow-up inventory and ensure product availability
- Counted cash drawers and made bank deposits
- Generated repeat business through exceptional customer service
- Growing a loyal customer base
- Interviewed job candidates and made staffing decisions
- Maintain store set up and daily operations through schedule optimization and delegation
- Managing all resources within the store to provide customers with a leading shopping experience
- Managing stock levels and decision making related to inventory management
- Work in production team as fashion stylist, including creative planning for catalog, campaign, editorial and social media
- Responsible for promo events
- Create visually captivating displays and graphics.
Shift Supervisor/Sales Leader
Pandora Jewelry
Cherry Hill, NJ
08.2014 - 07.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Shift Supervisor
RITE AIDE PHARMACY
Cinnaminson, NJ
08.2013 - 06.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Associate Of Arts And Sciences -
Rowan College At Burlington County
Pemberton, NJ2017
Skills
- Customer Service (5 years)
- Highly Adaptable
- Effective problem solving
- Proactive attitude
- Telephone Etiquette
- Exceptional communication
- Guest Relations
- Effective Decision Making
- Guest accommodations
- Fluent in Multiple Languages
- Bookkeeping
- Housekeeping
Certification
- Driver's License
- CPR Certification
Additional Information
- Experienced, ambitious, dedicated, and goal driven manager. I am constantly wanting to learn, grow and be inspired.
- 5 years of management experience
- Ability to train and manage staff
- Extensive work with visual standards and merchandising
- Scheduling, payroll, reports, and inventory experience
Languages
Croatian
Full Professional
Timeline
Concierge/Receptionist
Brandywine Living
12.2021 - 05.2022
Shop Manager
BCBG MaxAzria
08.2017 - 01.2020
Shift Supervisor/Sales Leader
Pandora Jewelry
08.2014 - 07.2017
Shift Supervisor
RITE AIDE PHARMACY
08.2013 - 06.2016
Associate Of Arts And Sciences -
Rowan College At Burlington County