Samra Sejmenovic

CVS Pharmacy

07.2015 - 03.2020

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stocked, labeled, and inventoried medication to keep accurate records.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Collected co-payments or full payments from customers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Resolved third-party billing, computer system and customer service issues.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Entered and processed patients' prescriptions into internal system.