SAMRITA CHAN
Union,NJ
Summary
Experienced leasing and resident services professional with 4+ years in lease-up support, high-volume lead management, and front desk operations. Skilled in Yardi Voyager, CRM tools, customer service, and resident retention.
Overview
8
8
years of professional experience
Work History
Concierge
Landmark
06.2026 - Current
- Managed front desk operations at Landmark, serving as the primary point of contact for residents and prospective tenants while maintaining a welcoming, professional, and secure lobby environment.
- Coordinated daily residential operations by efficiently processing high-volume package deliveries, maintaining accurate records, and submitting maintenance work orders to support timely facility resolutions.
- Conducted apartment tours and managed prospective resident appointments, providing an informative and engaging experience while supporting leasing objectives and resident conversion efforts.
Concierge
Planned Companies
01.2026 - 06.2026
- Direct high-volume front-desk operations and serve as the primary point of contact for resident inquiries, delivering a seamless luxury hospitality experience.
- Onboard, train, and mentor new concierge and door staff, ensuring consistent adherence to luxury service standards and building SOPs.
- Support the leasing team by pre-screening prospective residents, scheduling apartment tours, and coordinating front-of-house logistics.
Leasing Consultant
South Oxford Management
05.2024 - 07.2025
- Supported high-rise lease-up initiatives, contributing to occupancy levels reaching 97%.
- Managed a high-volume pipeline of 400+ monthly leads, executing timely follow-ups, conducting property tours, and implementing strategies to drive lead-to-lease conversions.
- Utilized Yardi Voyager, RentCafe, and Knock CRM to track prospect activity, manage lead pipelines, and generate leasing reports.
- Guided prospective residents through the full leasing lifecycle, from initial inquiry and qualification through application processing and lease execution.
- Supported resident engagement initiatives and renewal outreach to strengthen resident relationships and contribute to retention efforts.
Event Coordinator
Chuck E Cheese
09.2018 - 08.2020
- Coordinated birthday party bookings, verifying package details and room assignments.
- Managed guest check-in, ensuring smooth arrivals and accurate event timing.
Intern
Fidelity Investments
07.2019 - 08.2019
- Supported client account operations by reviewing and maintaining accurate client information and account records.
- Participated in Mayor's Summer Internship Program with exposure to J.P. Morgan, Goldman Sachs, Lord Abbett, and Brown Brothers Harriman
Education
Berkeley College
New Jersey Skills
Property Management & CRM Software
- AppFolio
- Yardi Voyager
- RentCafe
- Knock
- BuildingLink
- Slack
- Team collaboration
Certificate Of Training - Fair Housing Act
Lead-Based Paint Disclosures: Mandated by federal law (EPA/HUD) for properties built prior to 1978.
Steering: Directing prospective renters toward or away from specific buildings, floors, or areas based on protected classes like race, religion, or familial status.
Asbestos Disclosures: Notifying residents in older buildings about known asbestos-containing materials (ACM) and outlining proper maintenance safety procedures.
Timeline
Concierge
Landmark
06.2026 - Current
Concierge
Planned Companies
01.2026 - 06.2026
Leasing Consultant
South Oxford Management
05.2024 - 07.2025
Intern
Fidelity Investments
07.2019 - 08.2019
Event Coordinator
Chuck E Cheese
09.2018 - 08.2020
Berkeley College