Samson Ndudinma
Laurel,US
Summary
Correctional Officer with a strong background in safety and security, skilled in conflict resolution and operational protocol enhancement. Over ten years of experience in retail inventory management and logistics, recognized for improving efficiency and team morale. Proven leadership and strategic planning abilities, focused on elevating customer service through effective training initiatives. Experienced Public Safety Officer with a track record of maintaining order, enforcing laws, and safeguarding lives and property.
Overview
21
21
years of professional experience
Work History
Correctional Officer
Maryland Department of Public Safety and Correctional Services
Jessup, US
01.2023 - Current
- Ensure inmate safety and security through regular checks and monitoring.
- Facilitated conflict resolution among inmates, reducing incidents.
- Conduct routine inspections to maintain facility compliance.
- Collaborate with team to implement new safety protocols.
- Respond swiftly to emergencies, ensuring quick resolution and safety.
- Monitored inmate behavior, ensuring safety and compliance, leading to a noticeable reduction in incidents.
- Collaborated with mental health professionals to address inmate needs, fostering a rehabilitative environment and improving overall morale.
- Conducted thorough inspections of facilities, identifying security vulnerabilities and implementing corrective measures to enhance safety standards.
- Maintained accurate incident reports and logs, ensuring clear communication and adherence to departmental protocols.
- Trained new staff on operational procedures, cultivating a strong team dynamic and enhancing overall operational efficiency.
- Executed regular safety checks, leading to marked improvements in inmate security and a safer facility environment.
- Implemented enhanced surveillance protocols, leading to a measurable reduction in security breaches and improved inmate safety.
- Conducted thorough risk assessments on facility operations, identifying vulnerabilities that resulted in substantial improvements to safety measures.
- Partnered with mental health teams to develop intervention strategies, fostering a supportive environment that improved inmate behavior and morale.
- Maintained meticulous records of incidents and inspections, ensuring compliance with departmental standards and facilitating transparency in operations.
Night Operations Department Supervisor
Lowes
Columbia, US
07.2022 - 01.2023
- Led night operations, enhancing team efficiency and reducing errors by 12%.
- Coordinated inventory management, achieving a 9% increase in stock accuracy.
- Trained team members, fostering a collaborative environment and improving service quality.
- Resolved operational challenges, ensuring smooth workflow and boosting productivity.
- Implemented safety protocols, resulting in a safer work environment.
GM Coach
Walmart
Glen Burnie, US
12.2021 - 07.2022
- Trained teams to boost store operations, enhancing communication and service quality.
- Managed P&L and budgets, aligning expenses with sales for improved financial outcomes.
- Developed associates, promoting diversity and fostering a collaborative work environment.
- Improved customer service protocols, leading to higher satisfaction and loyalty.
- Streamlined operations, increasing efficiency and store performance metrics.
Hardlines Team Lead
Walmart
Hanover, US
09.2021 - 12.2021
- Orchestrated staff training initiatives to elevate service standards, yielding noticeable improvements in customer feedback scores.
- Fostered a culture of teamwork through regular team-building activities, strengthening employee engagement and productivity.
- Maintained accurate financial records and conducted weekly audits, ensuring compliance with corporate financial guidelines.
Overnight Team Lead
Walmart
Laurel, US
09.2020 - 08.2021
- Led overnight stock processes, enhancing team efficiency and store organization.
- Managed task assignments, ensuring timely delivery processing and changeover.
- Supervised inventory accuracy, maintaining store readiness and safety compliance.
Department Manager
Walmart
Laurel, US
07.2017 - 08.2020
- Trained associates, improving customer service and team engagement.
- Implemented efficient delivery check-ins, boosting stock availability.
- Supervised backroom operations and maintained precise inventory zoning, driving marked improvements in stock accuracy and operational efficiency.
Stocking Associate
Walmart
Laurel, US
01.2017 - 07.2017
- Collaborated with team members to ensure efficient replenishment of merchandise throughout the store.
- Utilized equipment such as pallet jacks and forklifts to safely transport merchandise.
- Actively participated in store resets and seasonal merchandising changes, enhancing shopper experience.
- Arranged product on shelves following merchandising guidelines.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Unloaded goods using hand trucks or other equipment to receive merchandise.
- Operated forklift safely and efficiently to move stock between locations within the store.
Head of Logistics
LMP Transport Nigeria Limited
Akwa Ibom, Nigeria
01.2011 - 12.2016
- Managed logistics operations, enhancing supply chain efficiency and supplier selection.
- Led team training and development, boosting operational execution and strategy alignment.
- Oversaw budget planning and adherence, optimizing resource allocation and cost management.
Logistics Supervisor
LMP Transport Nigeria Limited
Akwa Ibom, Nigeria
04.2008 - 12.2010
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Planned and arranged logistics required shipments.
- Established and maintained professional relationships with carriers, warehouses, customers and sales force.
Logistics Officer
LMP Transport Nigeria Limited
Akwa Ibom, Nigeria
12.2006 - 03.2008
- Maintained high standards of internal and external customer service.
- Streamlined logistics operations, enhancing shipment accuracy and reducing delays, resulting in improved client satisfaction.
- Developed comprehensive monthly reports analyzing project timelines and productivity metrics, driving data-informed decision-making.
Pension Census Clerk
Nigerian Telecommunications Limited
Enugu, Nigeria
01.2005 - 11.2006
- Processed documents and files, ensuring organization and easy retrieval of information.
- Generated weekly and monthly reports, summarizing operational performance and metrics.
- Handled sensitive information with discretion, upholding confidentiality standards.
- Answered phones in a courteous manner while providing excellent customer service.
- Supported office clerical functions using word processing and other software, email and office machines.
Education
Master's Degree - Development Economics
University of Ibadan
Oyo State, Nigeria07.2009
Bachelor's Degree - Economics
Enugu State University of Technology
Enugu, Nigeria10.2004
Skills
- Supervision and leadership
- Training and development
- Operations management
- Customer service excellence
- Budgeting and financial administration
- Inventory control
- Team building strategies
- Performance evaluation
- Strategic planning and execution
- Effective communication
- Logistics coordination
- Fleet management expertise
- Supply chain optimization
Timeline
Correctional Officer
Maryland Department of Public Safety and Correctional Services
01.2023 - Current
Night Operations Department Supervisor
Lowes
07.2022 - 01.2023
GM Coach
Walmart
12.2021 - 07.2022
Hardlines Team Lead
Walmart
09.2021 - 12.2021
Overnight Team Lead
Walmart
09.2020 - 08.2021
Department Manager
Walmart
07.2017 - 08.2020
Stocking Associate
Walmart
01.2017 - 07.2017
Head of Logistics
LMP Transport Nigeria Limited
01.2011 - 12.2016
Logistics Supervisor
LMP Transport Nigeria Limited
04.2008 - 12.2010
Logistics Officer
LMP Transport Nigeria Limited
12.2006 - 03.2008
Pension Census Clerk
Nigerian Telecommunications Limited
01.2005 - 11.2006
Master's Degree - Development Economics
University of Ibadan
Bachelor's Degree - Economics
Enugu State University of Technology