Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Samson O'Kane

Minneapolis,MN

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Reliable shift supervisor bringing several years of experience as team leader. Superb communicator with team members and managers of all levels.

Overview

2
2
years of professional experience

Work History

Shift Supervisor/Server

IHOP
Sioux City, Iowa
01.2023 - 01.2024
  • Trained new staff on operational procedures and company standards.
  • Assisted in inventory management and maintained stock levels for smooth operations.
  • Monitored employee performance and provided constructive feedback during shifts.
  • Resolved customer inquiries and issues to enhance service quality.
  • Implemented cleanliness standards in work areas to promote a safe environment.
  • Provided on-the-job training to new staff members.
  • Performed cash handling duties such as counting money and balancing registers.
  • Resolved customer complaints and reported issues to senior management.

Shift Lead/General Crew Member

Taco Johns
Sioux City, Iowa
01.2022 - 01.2023
  • Supervised team members during busy shifts to ensure efficient service.
  • Assisted in resolving customer complaints to enhance satisfaction.
  • Monitored food safety practices to comply with health regulations.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Completed opening and closing duties to facilitate business operations.
  • Handled cash register transactions accurately while providing excellent customer service.

Education

High School Diploma -

West High School
Sioux City, IA
05-2025

Some College (No Degree) - Interior Design, Graduate in 2029

University of Minnesota
Minneapolis, MN

Skills

  • Customer service
  • Inventory management
  • Team leadership
  • Cash handling
  • POS system operation

Affiliations

  • Cooking is one of my favorite hobbies!

Accomplishments

  • Treasurer on the Sioux City Mayors Youth Commission.

Timeline

Shift Supervisor/Server

IHOP
01.2023 - 01.2024

Shift Lead/General Crew Member

Taco Johns
01.2022 - 01.2023

High School Diploma -

West High School

Some College (No Degree) - Interior Design, Graduate in 2029

University of Minnesota

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