Sam Teenu Dorathi Edward
Apex,NC
Summary
Successful at developing and implementing Dynamics 365 Customer Engagement Modules. Good communicator, team manager, and Proficient in collaborating with leadership and cross-functional teams to enhance Dynamics 365 Customer Engagement.
Overview
11
11
years of professional experience
Work History
Development Manager
Public Partnerships LLC
07.2023 - Current
- Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical solutions
- Lead and manage a team of developers and technical specialists responsible for customizing and developing solutions
- Understand the underlying technologies, such as the Dataverse and Power Apps, and guide the team in leveraging these technologies effectively
- Ensure seamless integration of Dynamics 365 with other systems and applications used within the organization, such as Navision and other external client-facing web application
- Develop and implement change management processes to ensure that customizations and changes to Dynamics 365 are properly documented, communicated
Technical Lead
Public Partnerships LLC
11.2021 - 06.2023
- Design and architect Dynamics CRM solutions that align with the organization's business requirements.
- Create technical specifications, system diagrams, and data models to guide the development team.
- Lead and mentor a team of developers, ensuring that they follow best practices for Dynamics CRM customization, extension, and development.
- Oversee the development of custom entities, workflows, business processes, plugins, and custom code using tools like Power Apps, Power Automate, Azure Functions.
- Diagnose and resolve technical issues and errors that arise within the Dynamics 365 environment
- Write custom plugins using C# to extend the functionality of Dynamics 365.
- Customize Dynamics 365 using JavaScript for client-side scripting
Senior CRM Consultant
Rural Sourcing (Contractor)
10.2020 - 10.2021
- Collaborate with the product owner and cross technical team members to understand the requirement
- Plan technical design documents, provide recommendations on the solution available to accomplish the requirements
- JavaScript, jQuery, and XRM APIs to implement various form validations and fetch operations in client-side scripting
- Configuration and enhancement of Sales, Field Service, and Case module
- Design and execute complex Power Automate
- Optimizing existing workflows and migrating to modern flows
- Peer code reviews and customization enhancement
- Create Teams, User Role Wise Views, Dashboard and Security Roles
- Demo feature enhancements to product owner
- Perform unit testing and production testing
- Deliver knowledge sharing sessions to the QA team on technical and functional aspects of Dynamics 365
- Environment: Dynamics 365, C#, JavaScript, jQuery, XRM Toolbox, PowerApps.
D365 CRM Consultant
Client - Washington Speakers Bureau, DC
08.2017 - 08.2018
- Design and document new features and controls
- Handle complex application features and technical designs
- Use OOB entities, create custom entities, attributes, designe Forms, build system views and dashboards
- Design and implement Power Automate\Flow
- Migrate existing process to flow
- Customize model driven apps and sitemaps for UCI interface
- Working on data sync and migration using data import tool and SSIS packages
- Jscript, jQuery and HTML to perform various form validation and fetch operation using client-side scripting
- Manage development timelines and perform peer code reviews and approvals
- Assist team in builds, patches, and releases and work collaboratively with solution designers, engineers and clients to accomplish client requirements
- Create and execute unit test cases, detail design documents, user manuals and additional documents as per Agile process
- Integrate MS CRM Application with SharePoint Application for document management experience
- Integrate HubSpot with MS CRM Application for lead generation and update
- Troubleshoot production issue and performing deployment task related to solution management and build notes
- Environment: Dynamics 365, CRM 2016, CRM 2011, SDK, C#, JavaScript, jQuery, XRM Toolbox, Business Central, HubSpot.
Software Analyst, Dynamics 365
Client - Pacific Data Vision, NJ
08.2016 - 07.2017
- Use OOB entities, create custom entities, attributes, designed forms, build system views and dashboards
- Configure business rules, workflows and business process flows and charts
- Develop plugins and custom workflows
- Build sales\marketing dashboards – Work with sales team to deploy customized dashboards to better manage their business
- Dynamics data clean-up and implement validations using tools to avoid duplication of data
- Perform clean up activity on raw data provided by different sources
- Educate sales team on Dynamics CRM Online and deliver weekly and ad-hoc training
- Integrate marketing automation tool like Click Dimensions, lead forensics
- Power BI reports connecting data from admin system and CRM
- Assisting offshore development team in translating PDV Wireless business requirement and designing solution approach
- Jscript, jQuery, Knockout and HTML to perform various form validation and fetch operation in client-side scripting
- Create and execute unit test case, detail design documents, user manuals and additional documents as per Agile process
- Performing deployment task related to solution management and build notes
- Production issue and servers troubleshoot
- Environment: Dynamics 365, SDK, C#, JavaScript, jQuery, XRM Toolbox, Click Dimension.
CRM Developer, Dynamics CRM
Client - Hipercept, NC
01.2016 - 07.2016
- Understand the client’s requirement and design the solution approach
- Upgrade of Microsoft Dynamics CRM 2013 to Microsoft Dynamics CRM 2015
- Performing Fit/Gap analysis and following best practices
- Development of JavaScript’s, custom workflows, dashboards and plugins
- Upgrade scripts to meet the requirement of CRM 2015 Version
- Optimize and create stored procedure based on the requirement documents
- Prepare unit test cases
- End user training and production support to end users
- Customize lead entity, opportunity entity, and case entity
- Ribbon customization and defining display rules as per business scenarios
- Create user role wise views, dashboards, and security roles for business users
- JavaScript to enable /disable fields, option set, look up, and fetch parent entity related field Value Using SOAP
- Create and Execute unit test cases, detail design documents and product manual
- Train end users and on-site team prepare generic troubleshooting documents
- Perform deployment task related to solution management and build notes
- Production issue and servers troubleshoot
- Environment: Dynamics 2016, 2015 SDK, C#, JavaScript, jQuery, XRM Tool Box, Click Dimensions.
Software Engineer, Syncfusion Products
Syncfusion Inc., NC
09.2013 - 08.2015
- Syncfusion is a leading enterprise technology vendor in the Microsoft Windows Ecosystem
- They deliver a broad range of software components and controls that are used by developers to build software applications
- Development using C#.NET
- Responsible for supporting and resolving technical queries from customers
- Demonstrate and support online product features
- Initiate, diagnose and assist in debugging codes
- Track issues on product quality improvements with development teams based on customer requirements
- Engage in customer interactive support for software development
- Provide software demo for customers, collect requirements, identify business opportunities for future enhancement
- Built sample projects based on customer requirements in ASP.NET, ASP.NET MVC, Windows Forms and WPF
- Environment: .NET Framework, C#, JavaScript, jQuery.
Developer, IAP Applications
Anixter Inc., IL
09.2012 - 12.2012
- The Anixter’s IAP Group is responsible for storage and maintenance of all transactional data
- The IAP team creates end user reports for consumption by the various business organizations
- Design, develop and maintain website for Anixter Global Credit Group users to generate a report on customer credit history
- Develop using ASP.NET and C#.NET
- Create, teste and integrate stored procedures to generate credit history report in MS SQL Server 2005/2008
- Test, identify and resolve bugs in the developed pages and reports prior to integration
- Train end users and on-site team, prepare generic troubleshooting documents
- Perform deployment task related to solution management and build notes
- Production issue and servers troubleshooting
- Environment: C#, VB, T-SQL, JavaScript, jQuery.
Education
Master of Science in Project Management -
Harrisburg University
Master of Science in Computer Science -
University of New Haven
Bachelor of Technology in Information Technology -
Anna University
Skills
- Dynamics 365, CRM 40 - 2016
- Azure Functions
- CRM SDK
- Plugin Registration Tool
- C#NET
- JavaScript
- Develop Plugins
- Custom Workflows
- Canvas App
- Power Platform
- SSRS, Fetch XML, T-SQL
Timeline
Development Manager
Public Partnerships LLC
07.2023 - Current
Technical Lead
Public Partnerships LLC
11.2021 - 06.2023
Senior CRM Consultant
Rural Sourcing (Contractor)
10.2020 - 10.2021
D365 CRM Consultant
Client - Washington Speakers Bureau, DC
08.2017 - 08.2018
Software Analyst, Dynamics 365
Client - Pacific Data Vision, NJ
08.2016 - 07.2017
CRM Developer, Dynamics CRM
Client - Hipercept, NC
01.2016 - 07.2016
Software Engineer, Syncfusion Products
Syncfusion Inc., NC
09.2013 - 08.2015
Developer, IAP Applications
Anixter Inc., IL
09.2012 - 12.2012
Master of Science in Project Management -
Harrisburg University
Master of Science in Computer Science -
University of New Haven
Bachelor of Technology in Information Technology -
Anna University
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