Samuel Adeyemo
Raleigh,NC
Summary
Dynamic Assistant Manager with a strong focus on customer service, staff training, and conflict resolution. Proven ability to optimize operations and enhance onboarding processes, driving overall team performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Urban Air
11.2023 - Current
- Assisted in managing daily operations to ensure smooth customer experiences.
- Collaborated with team members to optimize staff scheduling and resource allocation.
- Developed training materials for new hires, enhancing onboarding efficiency.
- Implemented feedback mechanisms to improve service quality and operational workflows.
- Conducted regular performance evaluations, providing constructive feedback to staff.
- Managed customer inquiries and resolved issues promptly, ensuring satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
Floor Manager
Big Air Trampoline Park
06.2022 - 11.2023
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to improve workflow efficiency.
- Coordinated staff schedules, optimizing resource allocation for peak performance.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Supervisor
Launching Pad
02.2018 - 10.2021
- Developed and implemented process improvements, enhancing overall productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Education
High School Diploma -
Wake Technical Community College
Raleigh, NCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Conflict resolution
- Retail operations
- Customer rapport
- Staff development
Timeline
Assistant Manager
Urban Air
11.2023 - Current
Floor Manager
Big Air Trampoline Park
06.2022 - 11.2023
Supervisor
Launching Pad
02.2018 - 10.2021
High School Diploma -
Wake Technical Community College