Hi, I’m
SAMUEL AMOAKO
IT SUPPORT SPECIALIST
Miami,Florida
Summary
Systems & Network Engineer with a strong background in shipboard IT support, data center operations, and network infrastructure. Skilled in hardware deployments, troubleshooting, cabling, and logistics within shipboard and dry dock environments. Over 6 years of experience in IT infrastructure, networking, system administration, and cybersecurity. Adept at working in high-pressure environments, ensuring seamless IT operations onboard cruise ships and data centers.
Now seeking an opportunity as an IT Shipboard Facilities Engineer to leverage my expertise in shipboard IT operations, data center maintenance, and logistics management.
Overview
13
years of professional experience
Work History
Celebrity CruisesMiami
IT Support Specialist
11.2023 - Current
Job overview
- Manage and maintain shipboard data center operations to ensure optimal IT infrastructure performance.
- Perform hardware deployments, cabling, and troubleshooting in shipboard IT environments.
- Provide first-level support for all IT-supported PCs, peripherals, ShipNet workstations, and Internet café systems.
- Troubleshoot and resolve in-stateroom equipment issues, including Interactive TV (ITV) and PBX phone systems.
- Assist with the setup and breakdown of embarkation check-in equipment and operations.
- Oversee labeling, shipping, and logistics of IT equipment during dry dock periods.
- Monitor and maintain cooling, HVAC, and power systems in shipboard data centers.
- Ensure proper documentation of IT infrastructure and incident resolution procedures.
H2 Solutions AfricaSakaman
Customer Support Engineer (MTN DataCenter)
07.2021 - 11.2023
Job overview
- Managed and maintained Linux server environments, including Red Hat, CentOS, Oracle Linux, and Ubuntu
- Installed, configured, and optimized server software and hardware
- Conducted routine system updates, patch management, and security enhancements
- Created and managed user accounts and access controls, ensuring security and compliance
- Troubleshot user authentication and permission issues
- Implemented firewall rules and managed network security policies
- Developed Bash and Python scripts to automate routine tasks, saving time and reducing errors
- Conducted security audits and vulnerability assessments
- Maintained detailed documentation of system configurations, procedures, and troubleshooting steps
- Perform system repairs and update software/operating systems
- Expert in automation with bash scripting and ansible playbooks
- Expert in the configuration of services such as ServiceNow, Nessus Agent, SNMP v3, Crowdstrike, CIS-CAT etc
- Operating System vulnerability remediations
Mesika LimitedAccra
Technical Support
03.2020 - 06.2021
Job overview
- Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner
- Responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments
- Managing, upgrading, maintaining servers at the Datacenter
- Monitoring servers via Nagios
- Managing MySQL and Postgres SQL databases
Ministry Of FinanceAccra
Systems and Network Administrator (National Service)
09.2016 - 08.2017
Job overview
- Monitoring network performance to determine whether adjustments need to be made
- Installing, configuration and troubleshooting network routers, switches, and security devices
- Assisting the IT department with various IT-related upgrades, projects, and tasks
- Quickly responding to network outages
- Participating in Team Meetings as required
- Provide technical leadership
- Communicating technical information to IT staff members
- Performing server backups and maintaining offsite tape storage
- Creating user accounts, permissions, and mailboxes
- Resolving network related issues in a timely manner
- Maintaining infrastructure and desktop application licensing
- Performing configurations backups and disaster recovery operations
- Documenting network configuration and operational procedures
- Administrating Windows, VMWare, and Microsoft server systems
- Providing technical training to end users
- Evaluating emerging network and security products and technologies
- Managed servers, workstations, computers, laptops, printers, routers, switches, and existing network applications
- Conducted daily system health checks
- Diagnosed and resolved all technical issues related to hardware and software
- Supported all LAN, WAN, and other networking systems
- Ensured security and integrity of network
- Performed quarterly inventories for the purpose of improving efficiency of systems
Ghana Forestry CommissionTakoradi
Systems and Network Administrator (Intern)
11.2011 - 06.2012
Job overview
- Supports and manages LANs, WANs, Internet, and Intranet systems
- Conducts regular audits to ensure all frameworks and processes that have been integrated into the system are working properly and efficiently
- Presides over analysis and needs planning, budgeting for IT and other business units
- Updates and monitors security systems of network infrastructure
- Designs and implements data integrity measures as well as daily system backups
- Collaborates with software application developers and liaisons with software vendors on matters related to product development, program updates and migration of changes from testing to the implementation stage
- Maintain data security and ensures integrity, protection of all client information
Education
BlueCrest CollegeAccra
B.Sc. from Information Technology
06.2016
National Institute for Information Technology (NIIT)Takoradi
Professional Diploma from Network Engineering
06.2011
Skills
- Shipboard IT Operations & Data Center Management
- Network Infrastructure Deployment & Troubleshooting
- Hardware Installation, Cabling & Labeling
- Cooling, HVAC & Power Systems for Data Centers
- Linux Server Administration (Red Hat, Ubuntu, CentOS)
- Automation & Scripting (Bash, Python, Ansible)
- Logistics & Equipment Shipping
- IT Security & Vulnerability Remediation
References
- Mr. Paul Appiah, IT DataCentre & ICT Engineer, +233 (0)244303281
- Mr. Dennis Ofori, Head Of IT, Ministry of Finance, +233 (0)208-229-249
- Mr. Derek Akompi, Consultant, Ministry of Finance, +233 (0)202-030-369
- Mr. Obed Anim, Ghana Forestry Commission, +233 (0)262-442-299
Languages
English
First Language
Timeline
IT Support Specialist
Celebrity Cruises
11.2023 - Current
Customer Support Engineer (MTN DataCenter)
H2 Solutions Africa
07.2021 - 11.2023
Technical Support
Mesika Limited
03.2020 - 06.2021
Systems and Network Administrator (National Service)
Ministry Of Finance
09.2016 - 08.2017
Systems and Network Administrator (Intern)
Ghana Forestry Commission
11.2011 - 06.2012
BlueCrest College
B.Sc. from Information Technology
National Institute for Information Technology (NIIT)
Professional Diploma from Network Engineering
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