Summary
Overview
Work History
Education
Skills
Hobbiesandpersonalprojects
Endorsements
Languages
Timeline
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Samuel Arechiga Guzman

Maplewood,MN

Summary

Dedicated and customer-focused professional with over 6 years of experience at Best Buy, progressing from a cashier to a Geek Squad Agent and Consumer Electronics Agent. Adept at providing excellent customer service, troubleshooting technical issues, and collaborating with team members to achieve company goals. Strong communicator with proven skills in digital literacy, problem-solving, and adaptability. Multilingual and highly motivated with a commitment to continuous improvement.

Overview

7
7
years of professional experience

Work History

Cashier

Best Buy
10.2017 - Current
  • Provided friendly and efficient customer service at checkout, handling cash transactions and managing returns
  • Maintained a clean and organized workspace, ensuring a pleasant shopping experience for customers

Sales Associate

Best Buy
10.2017 - Current
  • Assisted customers in finding the right products based on their needs and preferences
  • Met and exceeded sales targets by providing product recommendations and upselling

Geek Squad Agent

Best Buy
10.2017 - Current
  • Diagnosed and resolved technical issues for customers, including software and hardware troubleshooting
  • Educated customers on product features, usage, and maintenance, improving customer satisfaction

Consumer Electronics Agent

Best Buy
10.2017 - Current
  • Specialized in consumer electronics, providing expert advice and support on the latest products
  • Installed electronics in customers' homes, including home theater systems, TVs, and security cameras, ensuring proper setup and functionality
  • Repaired and fixed computers, troubleshot various electronic equipment, and provided in-home technical support
  • Assessed equipment and suggested replacements or upgrades when necessary to enhance the customer experience
  • Collaborated with team members to drive sales and improve customer satisfaction through exceptional service and product knowledge

Education

Computer Support Specialist Certificate -

Century College
White Bear Lake, MN

High School Diploma -

Tartan High School
Oakdale, MN
01.2008

Skills

  • Computer Skills
  • Teamwork and Collaboration
  • Customer Service
  • Work Ethic and Adaptability
  • Problem Solving and Troubleshooting
  • Digital Literacy
  • Time Management
  • Creativity and Self-Motivation
  • Empathy
  • Patience
  • Positivity

Hobbiesandpersonalprojects

  • Photography and Videography: Passionate about capturing high-quality photos and videos using drones and cameras. Continuously exploring new techniques to improve visual storytelling.
  • Technology Enthusiast: Enjoy learning about emerging technologies and gadgets, and seeking opportunities to integrate new knowledge and skills into professional work.
  • Continuous Improvement: Committed to personal and professional growth, actively looking for ways to enhance skills and apply new knowledge to benefit job performance.

Endorsements

  • Samuel is a fast learner and quickly adapted to new roles and responsibilities, consistently exceeding expectations., Jer O'Leary, Previous Manager
  • Clients often praised Samuel's professionalism, technical knowledge, and patience, frequently leaving 5-star reviews and positive feedback., Jer O'Leary, Previous Manager
  • Samuel went above and beyond to provide excellent customer service, offering support in both English and Spanish, which greatly benefited our Spanish-speaking clients., Jer O'Leary, Previous Manager

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Best Buy
10.2017 - Current

Sales Associate

Best Buy
10.2017 - Current

Geek Squad Agent

Best Buy
10.2017 - Current

Consumer Electronics Agent

Best Buy
10.2017 - Current

High School Diploma -

Tartan High School

Computer Support Specialist Certificate -

Century College

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Samuel Arechiga Guzman