Samuel Baham
St. Katharine Drexel Prep High School
New Orleans,LA
16
years of professional experience
Innovative professional with experience in technology and customer service. Strong critical thinking and relationship-building skills enhance user engagement and ensure compliance with industry standards.
Work History
Director of Information Technology
3 Years 7 Months- Led IT strategy development to align technology initiatives with educational goals.
- Managed implementation of student information systems, enhancing data accessibility and reporting accuracy.
- Oversaw cybersecurity measures, ensuring compliance with industry standards and protecting sensitive information.
- Directed technology training programs for faculty, improving digital literacy and classroom technology integration.
Branch Manager
2 Years 11 Months- Engaged customers through interactive brand experiences to enhance product awareness.
- Trained and mentored new ambassadors on brand values and customer interaction techniques.
- Led daily branch operations, ensuring compliance with company policies and regulatory requirements.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained knowledge of bank products and services to recommend solutions tailored to customer needs.
- Trained new tellers on operational procedures and best practices for enhanced performance.
Wire Technician
3 Years 9 Months- Installed and maintained high-speed internet and telecommunication services for residential and business customers.
- Diagnosed and resolved technical issues related to wiring, equipment, and connectivity effectively.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Mentored junior technicians on installation procedures and troubleshooting techniques.
Customer Service Manager
3 Years 9 Months- Led customer service team to enhance satisfaction and resolve complex issues effectively.
- Oversaw scheduling and resource allocation to optimize workforce productivity.
- Mentored new hires, fostering a culture of continuous learning and development.
- Collaborated with management on initiatives aimed at enhancing store operations and customer experience.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma
Skills
Technical support
Asset management
Compliance management
Classroom technology
Relationship building
Critical thinking
Student motivation
Curriculum development
User engagement strategies
Mentorship
Growth mindset
Timeline
Director of Information Technology
St. Katharine Drexel Prep High School
01.2023 - CurrentRead More
Branch Manager
Capital One
08.2018 - 07.2021Read More
Wire Technician
AT&T
11.2014 - 08.2018Read More
Customer Service Manager
Walmart
11.2010 - 08.2014Read More
Edna Karr High School
High School Diploma
Read More