Samuel Behm
Chesapeake,VA
Summary
Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
5
5
years of professional experience
Work History
Retail Manager
17th Street Surf Shop
2018.03 - Current
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Answered questions about store policies and addressed customer concerns.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Field Technician
GET Solutions
2021.07 - 2021.11
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Imported, exported and converted data to meet individual project requirements.
- Produced detailed reports and professional presentations for use by management and regulatory agencies.
- Collected geological data with specialized equipment.
- Tested and analyzed samples to determine content and characteristics using laboratory apparatus or testing equipment.
- Prepared samples of soil and groundwater slides and compiled relevant documentation to be shipped to contracted laboratories.
- Assessed field data integrity, accuracy and information quality.
- Accurately read engineers plans and schematics to thoroughly log testing data.
Field Technician
ACME Animal Control
2021.01 - 2021.07
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Kept detailed records of field data.
Education
Associate of Arts - Photographic Media Arts
Tidewater Community College
Norfolk, VA04.2023
Associate of Applied Science - General Studies
Tidewater Community College
Norfolk, VA12.2022
Skills
- Brand Visibility
- Equipment Management
- Complaint Resolution
- Special Assignments
- Web Content Creation
- Team Goals
- Project Specifications
- Critical Thinking
Free lance Photography and Videography
I work with small businesses and professionals to create advertising material to be used on their websites and social media to help increase public visibility and revenue.
Timeline
Field Technician
GET Solutions
2021.07 - 2021.11
Field Technician
ACME Animal Control
2021.01 - 2021.07
Retail Manager
17th Street Surf Shop
2018.03 - Current
Associate of Arts - Photographic Media Arts
Tidewater Community College
Associate of Applied Science - General Studies
Tidewater Community College
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