Samuel Bibb
Fresno,CA
Summary
Accomplished Retail Sales Representative at Victra, recognized for top district sales and exceptional customer retention. Expert in wireless sales and Verizon Home Internet activations, leveraging strong problem-solving skills and customer-centered communication. Proven track record in mentoring peers and enhancing team performance, consistently exceeding sales targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Representative
Victra - Verizon Authorized Retailer
Fresno, CA
04.2021 - Current
- - Recognized as a top seller in the district and consistently ranked in the top 10 for overall sales performance
- - Key contributor to district sales success, driving high volumes of gross adds, upgrades, and Verizon Home Internet activations
- - Known for building strong customer relationships and delivering personalized service that drives retention and referrals
- - Provide peer support through mentoring, coaching, and assisting with onboarding of new team members
- - Play a critical role in maintaining operational efficiency, merchandising, and backend systems support
Customer Service Representative
Alorica (Verizon Client)
Fresno, CA
03.2018 - 04.2020
- - Handled billing, upgrade, and account support calls for Verizon customers
- - Consistently exceeded benchmarks in call quality and first-call resolution
- - Resolved customer issues with empathy and efficiency
- - Collaborated with teammates to improve workflows and customer outcomes
Education
High School Diploma -
Fresno, CA01.2017
Skills
- - Wireless Sales & Customer Retention
- - Verizon Home Internet & Device Upgrades
- - High-Priority Gross Adds
- - Customer-Centered Communication
- - Team Coaching & Peer Development
- - POS & Inventory Systems
- - Conflict Resolution & Sales Strategy
- - Goal Tracking & Performance Metrics
- Product knowledge
- Team collaboration
- Coaching and mentoring
- Problem solving
Certification
- - Verizon Sales & Product Training Certified
- - Top 10 District Sales Performer (2021-2024, Victra)
Timeline
Retail Sales Representative
Victra - Verizon Authorized Retailer
04.2021 - Current
Customer Service Representative
Alorica (Verizon Client)
03.2018 - 04.2020
High School Diploma -
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