Erica Brandy
Olathe,KS
Summary
Experienced and versatile professional with over 10 years in clinical and managerial/administrative roles, including optometry, pediatric ophthalmology, pediatric clinical research, and childcare facilities. Proven ability to streamline office/clinic operations, enhance patient and family satisfaction, team building, and support the team in delivering high-quality care.
Overview
18
18
years of professional experience
Work History
Administrative Coordinator
Children's Mercy Research Institute
Kansas City, MO
02.2023 - Current
- Provide administrative support to division team members and other departments within the organization.
- Manage daily office operations, including supply or laboratory inventory, and maintenance requests, to maintain an efficient work environment.
- Greet visitors, other hospital staff, and research team members in a courteous manner, and direct them to the appropriate office or person.
- Prepare agendas and take notes at meetings to archive the proceedings.
- Assist in the preparation of lectures, presentations, grants, reports, and other documents, as needed.
- Assist with the onboarding of new employees by helping with office/cubicle setup, needed supplies, training materials, etc.
- Maintain accurate records of employee attendance, vacation requests, expenses, and absences.
- Maintain calendars for multiple specialty doctors, the research team, and the division manager.
- Schedule travel arrangements for business trips, conferences, and other events for the division manager and team members.
- Schedule visits for incoming guests, with airfare, lodging, transportation, itineraries, meetings, and presentation setups.
- Coordinate internal and external meetings, including scheduling, logistics, and catering.
- Attend quarterly administrative council meetings to receive organizational updates, review and implement new policies, refresh knowledge of existing policies, and ensure effective communication and dissemination of information throughout the team.
- Coordinate and host monthly or occasional themed potlucks to promote team morale, and assist in planning and executing annual division retreats to foster engagement, collaboration, and a positive work culture.
- Handle sensitive information with discretion, maintaining confidentiality, and compliance with relevant laws and policies.
Pediatric Ophthalmic Assistant
Children's Mercy
Kansas City, MO
05.2019 - 02.2023
- Prepared exam rooms, ensuring all necessary equipment, forms, and supplies were ready for patient and doctor use.
- Administered a thorough patient eye health exam.
- Performed a wide range of diagnostic tests, such as OCT, visual fields, tonometry, keratometry, lensometry, B-scan, retinal photography, and many more.
- Instructed patients on the proper use of ocular medications prescribed by the physician.
- Conducted pre- and post-operative care, providing patients with detailed instructions and follow-up.
- Assisted with scribing for optometrists and ophthalmologists, and concluded the visit with the patient and family regarding diagnosis and treatment plans.
- E-prescribed patient prescriptions to pharmacies, or proposed prescriptions for doctor sign-off.
- Scheduled appointments and worked collaboratively with specialists when necessary for further evaluation, referrals, or treatment.
- Responded to patient inquiries, offering empathetic support, and accurate information.
Office Manager (Former Optometric Assistant)
The EyeDoctors
Lawrence, Kansas
08.2013 - 04.2019
- Responsible for handling numerous building maintenance tasks, office tasks, inventory and stock, patient and team concerns, and addressing situations within the practice.
- Assisted in recruiting, onboarding, and training new employees.
- Prepared exam rooms according to established protocols prior to each patient visit.
- Prepared patients and administered basic eye exam tests.
- Provided patient education on ocular health maintenance, and the use of eyeglasses, and contact lenses.
- Demonstrated proper lens insertion techniques to patients for contact lenses.
- Performed a wide range of diagnostic tests, such as visual acuity, tonometry, pachymetry, OCT, visual fields, and fundus photography.
- Coordinated with other healthcare professionals to ensure optimal patient eye care.
- Responded to patient inquiries, offering empathetic support, and accurate information.
Provider
Childcare
Ada, OK
06.2007 - 07.2013
- Attended professional development workshops to stay current on best practices in early childhood education.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Assisted with feeding infants and toddlers during meal times.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Education
Phlebotomy Technician
Mid-America Technology Center
Wayne, OK01-2011
High School Diploma
Stratford High School
Stratford, OK01-2008
Childcare Provider
State of Oklahoma
Ada, OK01-2007
Skills
- Patient Care, Documentation, Teamwork, Leadership, Communication, Adaptability
Accomplishments
- Main administrator to Research Section Chief - Laura Ramsey, PhD | 2024 - Current
- CMRI's Research Month "Superheroes of Science" Nominee | 2024
- Lead ophthalmic assistant to Ophthalmology Section Chief - Erin Stahl, MD | 2021 - 2023
- Childcare Course & Continuing Education for 2007-2012 - Year 5 Awardee | 2012
- Mid-America Technology Center's Top Student Award | 2011
Timeline
Administrative Coordinator
Children's Mercy Research Institute
02.2023 - Current
Pediatric Ophthalmic Assistant
Children's Mercy
05.2019 - 02.2023
Office Manager (Former Optometric Assistant)
The EyeDoctors
08.2013 - 04.2019
Provider
Childcare
06.2007 - 07.2013
Phlebotomy Technician
Mid-America Technology Center
High School Diploma
Stratford High School
Childcare Provider
State of Oklahoma