Carmen Hernandez

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

• Inspected laboratory equipment to maintain good working condition for optimal results.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Prepared samples for shipping and disposed of bodily fluids in proper containers.
• Adhered to laboratory safety procedures to maintain compliance with quality control standards.
• Patient verification before any type of lab work.
• Lab Sanitization

I was Responsible for 2 roles which includes screening patients as soon as they walked into the facility. Which lead to myself getting patient's temperature and asking our patients COVID-19 Questions before heading to check in with front desk to check in.

• Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
• Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
• Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
• Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
• Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
• Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
• Served food and beverages promptly with focused attention to customer needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.