Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Collins

Member Experience Representative
Raleigh,NC

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

11
11
years of professional experience

Work History

Member Experience Representative

Civic FCU
07.2025 - Current
  • Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
  • Played a key role in the successful launch of new member-focused initiatives that led to increased engagement and satisfaction scores among participants.
  • Developed training materials for Member Experience team, equipping staff with necessary skills for success in their roles.
  • Collaborated with cross-functional teams to develop initiatives aimed at enhancing overall member experiences.

Customer Specialist

Carmax
07.2018 - 05.2025
  • Providing exceptional service throughout the customer’s experience
  • Consulting and guiding the customers to the appropriate next step based on their situation
  • Reading, collecting, and transcribing data in order to complete accurate paperwork
  • Complete and update DMV paperwork
  • Follow up on the registration process and maintain records
  • Contact customers and lien holders to ensure everyone is up to date on deals
  • Verified accuracy of customer account information and updated when necessary.

Member Service Representative

Summit Credit Union
08.2023 - 10.2023
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Associate

J Crew
01.2018 - 01.2021
  • Provide excellent customer service
  • Processing freight
  • Recommending product to customers
  • Ensuring the customers’ needs are met

Zone Supervisor

Gander Mountain
03.2015 - 08.2017
  • Creating a sales driven culture
  • Establishing performance and productivity levels to associates
  • Perform second checks of firearm sales
  • Ensure merchandising standards are adhered to
  • Trained new employees
  • Manager on duty when store manager and assistant manager were off-duty
  • Handled till pickups

Sales Associate

Under Armour
05.2014 - 12.2014
  • Greeted customers and determined their needs and wants
  • Recommended merchandise based on individual requirements
  • Explained the use and advantage of merchandise to customers
  • Provided advice to clients regarding products or services

Education

No Degree - Criminal Justice

HGTC
Conway, SC
6 2017 - 5 2018

Skills

    Persuasive communication

Sales and marketing

Staff Training

Sales expertise

Customer Relations

Till counting

Product and service knowledge

Account management

Money handling abilities

Training development aptitude

CRM

Timeline

Member Experience Representative

Civic FCU
07.2025 - Current

Member Service Representative

Summit Credit Union
08.2023 - 10.2023

Customer Specialist

Carmax
07.2018 - 05.2025

Sales Associate

J Crew
01.2018 - 01.2021

Zone Supervisor

Gander Mountain
03.2015 - 08.2017

Sales Associate

Under Armour
05.2014 - 12.2014

No Degree - Criminal Justice

HGTC
6 2017 - 5 2018

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