Samuel De La Torre
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Ramp Agent
United Airlines
Chicago, IL
07.2019 - 01.2024
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
Bus Boy
The Palace Grill
Chicago, IL
07.2017 - 07.2019
- Greeted guests and provided them with menus.
- Assisted waiters in taking orders from customers.
- Cleaned and sanitized tables, chairs, and booths after each customer's departure.
- Removed dirty dishes, glasses, and silverware from tables to be washed.
- Replenished supplies of clean table linens, napkins, glassware, dinnerware, and flatware as needed.
- Bussed tables by quickly cleaning off the debris left behind by customers.
- Maintained a clean dining area by sweeping floors and wiping down surfaces regularly.
- Reset tables for new customers in an efficient manner.
- Stocked service areas with clean towels, condiments, utensils, paper products.
- Provided prompt service to customers when they requested items or assistance.
- Responded promptly to customer inquiries regarding menu items or services available at restaurant.
- Inspected restrooms for neatness and supplied them with necessary amenities like soap or toilet paper when needed.
Barback
Billy Goat Tavern & Grill
Chicago, IL
01.2019 - 05.2019
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Set up glassware for customers in anticipation of drink orders.
- Responded to customer requests promptly and professionally.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Checked ID's before serving alcoholic beverages to patrons.
- Served as cashier when necessary, handling payments accurately and efficiently.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Provided excellent customer service while interacting with guests in a friendly manner.
Education
High School Diploma -
Golder College Prep
Chicago, IL06-2016
Some College (No Degree) -
National Louis University
Chicago, ILSkills
- Teamwork and Collaboration
- Leadership
- Team Motivation
- Safety
- Bilingual in Spanish
- Hard Worker
- Motivated
- Customer Service
- Problem Solving
- Computer Skills
- Adaptability
- Communication
- Active Listening
- Detail Oriented
- Word, Powerpoint, Excel
- Virtualization Technologies
Languages
English
Professional
Spanish
Professional
Timeline
Ramp Agent
United Airlines
07.2019 - 01.2024
Barback
Billy Goat Tavern & Grill
01.2019 - 05.2019
Bus Boy
The Palace Grill
07.2017 - 07.2019
High School Diploma -
Golder College Prep
Some College (No Degree) -
National Louis University
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