Samuel Embry
Louisville,KY
Overview
12
12
years of professional experience
Work History
Case Manager II
Pharmacord
09.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided training overview, guidance and support to staff members.
Scheduling Coordinator
Advanced Care House Calls By Optum
01.2022 - 08.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Assisted in obtaining Prior Authorizations and working APRNs on clinical processes.
Executive Sous Chef
Against The Grain Brewery
08.2016 - 11.2021
- Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
- Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
- Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
- Evaluated employee performance regularly providing guidance towards improvement as necessary.
- Enhanced dining experience by creating innovative and visually appealing menu items.
- Continuously researched industry trends to stay current on new cooking methods, ingredients, and presentation styles.
- Mentored junior chefs and provided constructive feedback for professional growth.
- Balanced labor costs by effectively scheduling kitchen staff according to business needs.
Computer Repair Technician
Spectrum
02.2012 - 09.2015
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
Education
High School Diploma -
Beth Have Christian Academy
Louisville, KYAssociate of Applied Science - Computer Science
Jefferson Community And Technical College
Louisville, KY05.2008
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Conflict Resolution
- Email and Telephone Etiquette
- Care Coordination
- Documentation proficiency
- Program Development
- Quality Assurance Controls
- Cross-Functional Collaboration
- Interviewing skills
Timeline
Case Manager II
Pharmacord
09.2023 - Current
Scheduling Coordinator
Advanced Care House Calls By Optum
01.2022 - 08.2023
Executive Sous Chef
Against The Grain Brewery
08.2016 - 11.2021
Computer Repair Technician
Spectrum
02.2012 - 09.2015
High School Diploma -
Beth Have Christian Academy
Associate of Applied Science - Computer Science
Jefferson Community And Technical College