Samuel Escobar
Mercedes-Benz of Athens
Athens,GA
Work Preference
Desired Job Title
Service Advisor
Work Type
Full Time
Location Preference
On-Site
Location:
Athens, GAAtlanta, GA
Open to relocation:
Yes
Minimum Desired Compensation
$80000/yr
Important To Me
Career advancementWork-life balancePersonal development programsHealthcare benefits
23
years of professional experience
Results-driven Automotive Service Professional with 18 years of experience in automotive and retail environments. Expertise in service advising, technician dispatch, and team supervision, along with strong customer communication and problem-solving skills. Bilingual in English and Spanish, committed to fostering long-term customer relationships. Currently relocating to Flowery Branch and seeking opportunities to leverage skills in a dynamic role.
Work History
Service Advisor / Assistant Service Manager
13 Years 1 Month- Assisted 12 in-store customers daily and over 30 by phone, addressing service inquiries and guiding informed decisions.
- Prepared service documentation based on vehicle assessments and recommended products and services.
- Prepared service documentation based on vehicle assessments and recommended relevant products and services.
- Communicated repair status throughout the service process in clear, easy-to-understand language.
- Conducted follow-ups post-service visits to ensure customer satisfaction and address any concerns.
- Assisted service advisors in coordinating customer appointments and service requests.
- Maintained organized records of customer interactions and service history.
- Supported the team in preparing service estimates and invoices for clients.
- Utilized dealership software to track service orders and manage inventory levels.
- Collaborated with technicians to streamline communication about vehicle issues.
- Responded promptly to customer inquiries via email or phone calls.
- Provided administrative support by managing incoming phone calls and inquiries.
- Ensured a clean and welcoming environment in the service area for customers.
- Ensured accurate completion of paperwork related to warranty claims, invoices, and other documentation related to services performed on vehicles.
- Verified parts availability before ordering parts for repairs or replacements.
- Coordinated between mechanics, suppliers, and other personnel involved in providing automotive services.
- Worked closely with Service Managers to ensure that all customer requests were handled promptly and efficiently.
- Managed communications between the dealership staff and external vendors concerning repair operations.
- Performed basic administrative tasks, such as filing documents and answering phones.
- Conducted follow-up calls to ensure customer satisfaction after service visits were completed.
- Assisted in training new employees on proper procedures for handling customer inquiries and scheduling appointments.
- Created detailed reports on customer feedback and satisfaction levels.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Service Advisor / Manager
4 Years 7 Months- Advised customers on vehicle service needs and coordinated repair process.
- Kept customers informed throughout repairs and followed up after completion to confirm satisfaction.
- Dispatched work to technicians and supported daily shop operations.
- Performed cashier duties and maintained a customer-focused service experience.
- Kept customers informed throughout repairs and followed up post-service to confirm satisfaction and build loyalty.
- Supervised team of 52 employees to maintain high service standards and foster a collaborative work environment.
- Advanced to service manager role in 2011
Service Advisor
5 Years 4 Months- Assisted 810 customers daily with service inquiries and purchase decisions, enhancing overall customer satisfaction.
- Guided customers in understanding vehicle service needs, facilitating informed decisions and fostering trust.
- Assisted customers with vehicle maintenance and repair inquiries.
- Scheduled service appointments and managed client follow-ups efficiently.
- Provided detailed explanations of service options and pricing to customers.
Education
High School Diploma
Skills
Delivered service advising that supported customer decisions.
Drove customer follow-up that improved communication and service continuity.
Produced efficient dispatch scheduling for workflow coordination.
Supported shop operations and payroll accuracy.
Completed warranty paperwork with attention to detail.
Contributed to team supervision and performance support.
Maintained Microsoft Word
Excel
and PowerPoint for administrative work.
Processed ADP payroll tasks with consistency.
Bilingual: English and Spanish.
Recognized for self-motivation and reliability.
Improved service operations.
Timeline
Service Advisor / Assistant Service Manager
Mercedes-Benz of Athens
09.2013 - CurrentRead More
Service Advisor / Manager
Dyer and Dyer Volvo
02.2009 - 09.2013Read More
Service Advisor
Atlanta Classic Cars Mercedes-Benz
10.2003 - 02.2009Read More
Gainesville High School
High School Diploma
Read More