Samuel Fernandez Duque
Wichita
Summary
Results-driven professional with expertise in operational efficiency and customer satisfaction. Proven ability in inventory management and sales reporting, focused on enhancing team collaboration and optimizing warehouse processes.
Detail-oriented individual recognized for optimizing inventory levels and enhancing operational workflows. Experienced in fostering teamwork and ensuring accurate sales reporting, ready to drive improvements in warehouse efficiency and customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Parts Sales Manager
AutoZone
Wichita, KS
04.2026 - Current
- Assisted customers in locating and selecting automotive parts, enhancing overall customer satisfaction.
- Managed inventory levels to ensure availability of essential parts and minimize stock discrepancies.
- Processed customer transactions efficiently, ensuring accuracy and compliance with company policies.
- Collaborated with team members to streamline sales processes, improving response times for customer inquiries.
- Maintained up-to-date knowledge of industry trends and new products to provide informed recommendations.
- Resolved customer complaints effectively, fostering loyalty through exceptional service experiences.
Logistics Team Member
Airxcel
Wichita, KS
11.2021 - 04.2026
- Coordinated inventory management using ERP systems to streamline order fulfillment processes.
- Operated forklifts and material handling equipment to efficiently transport goods within warehouse operations.
- Monitored shipment schedules, ensuring timely delivery and adherence to logistics timelines.
- Assisted in implementing safety protocols, enhancing workplace safety compliance among team members.
Assistant Manager
Jimmy John's Gourmet Sandwiches
Wichita, KS
01.2018 - 04.2022
- Coordinated daily operations to ensure efficient sandwich production and timely customer service.
- Mentored team members, fostering a collaborative work environment and enhancing employee engagement.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Developed training materials to improve onboarding processes for new employees.
- Streamlined communication between front-line staff and management to resolve issues promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Merchandise Flow Team Member
Target
Wichita, KS
11.2015 - 03.2018
- Coordinated merchandise flow processes to optimize stock organization and accessibility.
- Implemented efficient stocking techniques, enhancing inventory management and product visibility.
- Trained new team members on best practices for merchandise handling and safety protocols.
- Monitored inventory levels, ensuring timely replenishment of shelves to meet customer demand.
- Collaborated with cross-functional teams to streamline logistics and improve operational workflows.
- Contributed to loss prevention efforts through accurate handling of merchandise and maintaining store cleanliness standards.
Education
High School Diploma -
Butler Community College of Andover
Andover, KSSkills
- Operational efficiency
- Warehouse management
- Task delegation
- Sales reporting
- Brand awareness
- Forklift operation
- Improving customer satisfaction
- Warehouse operations
- Stock control
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Promoted products and encouraged customers to upgrade their existing product plans.
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
Languages
Spanish
Native or Bilingual
Timeline
Parts Sales Manager
AutoZone
04.2026 - Current
Logistics Team Member
Airxcel
11.2021 - 04.2026
Assistant Manager
Jimmy John's Gourmet Sandwiches
01.2018 - 04.2022
Merchandise Flow Team Member
Target
11.2015 - 03.2018
High School Diploma -
Butler Community College of Andover