Samuel Freeburn
Harrisburg,PA
Summary
Dynamic and results-driven Credit Union Branch Manager with over 5 years of experience in financial services, operations management, and team leadership. Adept at driving business growth, enhancing customer satisfaction, and optimizing branch performance in highly competitive environments. With a strong foundation in managing complex financial products and services, I am now seeking to transition into a financial software sales role, where my deep understanding of financial systems, client relationship-building expertise, and ability to communicate complex solutions can contribute to the success of a forward-thinking software company.
Overview
7
7
years of professional experience
Work History
Branch Manager II
Members 1st FCU
03.2022 - Current
- Identified partnership opportunities and established favorable business connections.
- Implemented service improvements to enhance sales cycle.
- Resolved various issues impacting sales management and business operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Partnered with nonprofits, schools, and local organizations to engage and serve the local community
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Assistant Branch Manager
Members 1st FCU
04.2021 - 03.2022
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Generated financial and operational reports to assist management with business strategy.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Head Teller
Members 1st FCU
10.2019 - 04.2021
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Mentored newly hired team members on appropriate responses to patron questions.
- Established rapport with new clients to increase satisfaction and loyalty.
Program Coordinator
Advanced Training Programs
02.2018 - 12.2018
- Organized and managed program development from conception through successful execution.
- Successfully recruited, trained, and retained talent necessary for program success
- Provided ongoing direction and leadership for program operations.
Education
MBA - Data Analytics
Elizabethtown College
Elizabethtown, PA01-2025
Bachelor of Science - Quality Systems Management
Cambridge College
Cambridge, MA 11.2022
Associate of Science - Business Administration
Harrisburg Area Community College
Harrisburg, PA 12.2018
Skills
- Relationship Management
- Business Development
- Coaching and Mentoring
- Strategic Planning
- Banking
- Staff Management
Volunteering
- 20 in their 20s Award Recipient - The Burg Magazine
- United Way of the Capital Region - Bridges Steering Committee
- Northern Dauphin Regional Chamber of Commerce - Treasurer
- Harrisburg Hoopla - Chair
- Team Pennsylvania - High School Basketball Coach
- Susquenita High School - Assistant Varsity Basketball Coach
Timeline
Branch Manager II
Members 1st FCU
03.2022 - Current
Assistant Branch Manager
Members 1st FCU
04.2021 - 03.2022
Head Teller
Members 1st FCU
10.2019 - 04.2021
Program Coordinator
Advanced Training Programs
02.2018 - 12.2018
MBA - Data Analytics
Elizabethtown College
Bachelor of Science - Quality Systems Management
Cambridge College
Associate of Science - Business Administration
Harrisburg Area Community College
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