Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Gamboa

Tinley Park,IL

Summary

Proven track record of enhancing customer satisfaction at Amazon through innovative service strategies and resolving complex issues. Skilled in time management and computer skills, demonstrated across roles from warehouse assistant to customer service, ensuring safety and efficiency. Excelled in team collaboration and maintaining high workplace standards, showcasing strong attention to detail and a commitment to excellence.

Overview

9
9
years of professional experience

Work History

Associate

Amazon
05.2021 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Appointment Setter

State Farm
09.2020 - 04.2021
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.

Warehouse Assistant

RG Riely
03.2020 - 09.2020
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.

Parts Warehouse Assistant

Zeigler Auto
09.2017 - 03.2020
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.

Ziegler Porter

Ziegler Auto
11.2015 - 09.2017
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
  • Maintained building exteriors for professional, clean presentation standards.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Completed sweeping, mopping, and window-cleaning.

Education

HS - HS

Victor J Andrew
Tinley Park, IL
05.2015

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Workplace safety

Timeline

Associate

Amazon
05.2021 - Current

Appointment Setter

State Farm
09.2020 - 04.2021

Warehouse Assistant

RG Riely
03.2020 - 09.2020

Parts Warehouse Assistant

Zeigler Auto
09.2017 - 03.2020

Ziegler Porter

Ziegler Auto
11.2015 - 09.2017

HS - HS

Victor J Andrew

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Samuel Gamboa