Samuel Glanzer

Summary

Dynamic Field Service Engineer with a proven track record at Dell Technologies, excelling in maintenance and repair of complex data storage equipment. Expert in system diagnostics and on-site support, effectively managing projects and facilitating communication. Recognized for enhancing equipment performance and ensuring customer satisfaction through exceptional technical support and proactive problem-solving.

Seasoned Field Service Engineer with 11 years of experience in design, installation and maintenance of EMC and Dell data storage, network, and server systems. Offering expertise in customer support and unmatched troubleshooting skills.

Overview

years of professional experience

Certification

Work History

Field Service Engineer

Dell Technologies

05.2014 - Current

Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Disassembled and reassembled complex compute hardware to repair or replace damaged or malfunctioning components.
Managed administrative tasks such as maintaining customer service logs and internal service records.
Identified DU/DL and potential risks, coordinating appropriate corrective action.
Facilitated communication between office personnel, subcontractors, and customers.
Installed and serviced data storage and server equipment on clients' premises.
Scheduled service calls according to customer location and urgency of need.

Education

Associate of Applied Science - Network And System Administration

Mitchell Technical College

Mitchell, SD

04-2014

Skills

Troubleshooting and problem solving
Network installation
Computer hardware repair
Computer software repair
System diagnostics

Study processes and procedures
Testing and verification
Managing projects
On-site support
Work order management