Samuel Glenn
Madison
Summary
Results-driven Operations Manager with a strong focus on optimizing workflows and improving process efficiency. Proven ability to analyze performance metrics and implement process improvements for cost reduction and increased accountability.
Overview
14
14
years of professional experience
Work History
Operations Manager
FedEx Express Corporation
10.2017 - 06.2026
- Streamlined operational workflows to enhance package processing efficiency.
- Developed and implemented training programs for new team members on safety protocols.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Led cross-functional teams in optimizing logistics operations and reducing transit times.
- Mentored junior staff, fostering a culture of continuous improvement and accountability.
- Collaborated with upper management to develop strategic initiatives for service enhancement.
- Oversaw compliance with regulatory standards, maintaining operational excellence and safety protocols.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Operations Coordinator
FedEx Ground
05.2017 - 10.2017
- Coordinated daily operations to streamline package processing and improve delivery timelines.
- Managed inventory levels using FedEx's inventory management systems to ensure accurate stock availability.
- Developed training materials and conducted onboarding sessions for new team members to enhance operational efficiency.
- Implemented process improvements that reduced errors in shipment documentation and enhanced overall accuracy.
Operations Administrator
FedEx Ground
08.2014 - 10.2016
- Streamlined daily operations by coordinating logistics and scheduling to enhance workflow efficiency.
- Managed inventory control processes, ensuring accuracy in stock levels and timely replenishment.
- Developed training materials for new staff, fostering knowledge retention and operational consistency.
- Oversaw implementation of process improvements, leading to enhanced productivity across departments.
- Collaborated with cross-functional teams to identify bottlenecks and recommend actionable solutions.
- Led team meetings focused on continuous improvement initiatives, driving engagement and accountability among staff.
- Facilitated communication between departments to ensure alignment on operational goals and project timelines.
- Monitored key performance indicators, analyzing data to inform strategic decision-making for operations management.
Package Handler
FedEx Ground
08.2012 - 10.2014
- Operated package sorting machinery to facilitate efficient workflow and minimize delays.
- Handled incoming and outgoing packages, ensuring accurate tracking and timely delivery.
- Collaborated with team members to maintain safety protocols and enhance operational efficiency.
- Trained new employees on proper handling techniques and equipment usage for improved productivity.
Education
Bachelor of Science - Human Environmental Science
University of Alabama
Tuscaloosa, AL12-2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
Accomplishments
Earned Operations Manager of the Year in 2019.
Timeline
Operations Manager
FedEx Express Corporation
10.2017 - 06.2026
Operations Coordinator
FedEx Ground
05.2017 - 10.2017
Operations Administrator
FedEx Ground
08.2014 - 10.2016
Package Handler
FedEx Ground
08.2012 - 10.2014
Bachelor of Science - Human Environmental Science
University of Alabama
Operations Manager of the Year FY2019
Led my team in the Delta District, achieving excellence in several priority metrics (e.g. Highest Trailer Load Scanning % and highest overall Total Labor Hours).
Led various Quality Action Teams, using root cause anaylsis to reduce our loss and damage claims filed.