Samuel Gutierrez
Brooklyn,NY
Summary
I am a customer focused professional with proven experience in retail and reception. Skilled at building trust, providing tailored product recommendations, and creating memorable customer experiences. Fluent in English and Spanish, with strong abilities in relationship building, teamwork, and adaptability. Passionate about technology and eager to bring Apple’s culture of innovation and collaboration to every customer interaction
Overview
5
5
years of professional experience
Work History
Senior Receptionist
Men's Resource Center – Kingsborough Community College
10.2024 - Current
- I serve as first point of contact for students and faculty, delivering clear and helpful information on programs, workshops, and services.
- Manage front desk operations, phone calls, and scheduling with professionalism and attention to detail.
- Support team efficiency by relaying accurate messages and ensuring smooth communication.
- Engage students, building trust and ensuring a welcoming environment.
- Skilled at working independently and collaboratively in a team environment.
Customer Service & Sales Associate
Presidents Corp – Food Retail, Carroll Gardens
12.2020 - Current
- Delivered excellent customer service by answering questions, processing orders, and assisting with purchases.
- Increased sales by practicing suggestive selling and recommending complementary products.
- Monitored inventory levels to ensure consistent product availability.
- Built strong customer relationships that encouraged repeat visits and loyalty.
- I helped boost sales by recommending complementary products, contributing to daily revenue growth
Education
Associate’s Degree - Psychology
Kingsborough Community College
Manhattan Beach08.2025
Advanced Regents Diploma - Honor Roll
East New York Family Academy High School
Brooklyn, NY06.2024
Skills
- Customer Experience & Relationship Building
- Sales & Product Recommendations
- Strong Communication & Interpersonal Skills
- Team Collaboration in fast paced environments
- Problem Solving & Conflict Resolution
- Adaptability & Multitasking
- Technology Enthusiasm & Product Knowledge
- Bilingual communication(English & Spanish)
Accomplishments
- Honor Roll (2021–2023)
Languages
Spanish
Native or Bilingual
Timeline
Senior Receptionist
Men's Resource Center – Kingsborough Community College
10.2024 - Current
Customer Service & Sales Associate
Presidents Corp – Food Retail, Carroll Gardens
12.2020 - Current
Associate’s Degree - Psychology
Kingsborough Community College
Advanced Regents Diploma - Honor Roll
East New York Family Academy High School