SAMUEL HALE

• Deliver elevated fine-dining service in a high-energy, upscale Miami environment
• Manage full-service sections while maintaining impeccable timing and attention to detail
• Build rapport with repeat clientele, enhancing guest loyalty and return visits
• Consistently upsell premium cocktails, wine, and specialty menu items
• Collaborate seamlessly with kitchen, bar, and management to ensure flawless service execution
• Maintain composure and professionalism during peak service hours and private events

• Provided luxury dining service in one of Miami’s most exclusive, high-profile venues
• Served VIPs, celebrities, and high-net-worth clientele with discretion and precision
• Demonstrated strong product knowledge of seafood, sake, wine, and cocktail programs
• Drove sales through strategic recommendations and premium pairings
• Worked efficiently in a high-volume, fast-paced environment while maintaining five-star service standards
• Supported team operations and assisted leadership during peak service periods

Lead Server | August 1, 2022 – November 2023

• Led service teams in a globally recognized fine-dining brand known for excellence
• Trained, mentored, and supervised new servers to uphold Nobu’s elite service standards
• Managed VIP reservations and high-profile guests with exceptional attention to detail
• Ensured flawless communication between front-of-house and back-of-house teams
• Played a key role in maintaining service flow, quality control, and guest satisfaction
• Assisted management with floor oversight and service optimization

• Led front-of-house operations during high-volume service periods
• Trained and guided new team members on menu knowledge and service standards
• Ensured timely, accurate order delivery and exceptional guest experiences
• Promoted specialty menus, seasonal offerings, and premium beverages

• Guiding guest through menu
• Responding to inquiries and fulfilling guests needs, boosting experiences through strategic upselling
• Educating new team members and teaching them Sushi Roku's high standards and cuisine items
• Operating different members and coordinating with all departments

• Serving guest with exceptional experiences and standards
• Advising and upselling exquisite products on menu
• Coordination with all departments
• Guiding and mentoring new team members