Samuel Henderson
Montgomery,AL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled Project Manager with experience for multi-million dollar companies. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Innovative and goal-oriented Management professional committed to Customer Service. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through clear goals and hard work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Service Advisor
Christian Brothers Automotive
03.2024 - 10.2024
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Sales Advisor
BMW Of Montgomery
03.2023 - 03.2024
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Demonstrated features, answered questions and offered solutions.
- Scheduled appointments and managed master calendar.
- Responded to in-person and telephone requests for information about company offerings.
Automotive Service Manager
Don Duncan All American Automotive
03.2022 - 03.2023
- Achieved 60% increase in productivity in operations, parts and service department.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Project Manager
WLM Contracting
01.2021 - 03.2022
- Maintained relationships with over 100 vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Planned, designed and scheduled phases for large projects.
Service Technician
Wildcat Pride Oil & Lube
05.2020 - 12.2020
- Evaluated systems according to predetermined checklist and noted issues.
- Streamlined Vehicle repair processes to minimize day-to-day downtime and increase overall productivity.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed maintenance duties and safely handled chemicals and solutions.
- Inspected equipment to diagnose operational issues.
Education
Associate of Science - Business Management
H. Councill Trenholm State Community College
Montgomery, AL 08.2019 - 12.2022
High School Diploma -
Evangel Family Christian Academy
Montgomery, AL 08.2014 - 05.2018
Skills
Business Development
Sales and marketing
Teambuilding
Computer Skills
Multitasking Abilities
Self-Motivated
Customer Service
Organization
Accomplishments
- Supervised team of 11 staff members.
- Collaborated with team of over 100 people in the development of Multiple Building Projects.
- Resolved product issue through consumer testing.
- Documented and resolved Staff issues which led to increased profit margins.
Hobbies
Self Taught Drummer
Automotive Enthusiast
Aviation and Flying
Drifting and Racing
Timeline
Service Advisor
Christian Brothers Automotive
03.2024 - 10.2024
Sales Advisor
BMW Of Montgomery
03.2023 - 03.2024
Automotive Service Manager
Don Duncan All American Automotive
03.2022 - 03.2023
Project Manager
WLM Contracting
01.2021 - 03.2022
Service Technician
Wildcat Pride Oil & Lube
05.2020 - 12.2020
Associate of Science - Business Management
H. Councill Trenholm State Community College
08.2019 - 12.2022
High School Diploma -
Evangel Family Christian Academy
08.2014 - 05.2018
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