Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sam Henley

Murray,Kentucky

Summary

During my last few years as a professional retail associate, I've gained experience in customer interaction, quick decision-making, and a deep pride in independent work success. My interactions with customers, coupled with my background in entry-level psychology, have allowed me to better understand the world and society around me. I use these skills to better my writing, whether it be bringing a character to life, or getting to the heart of a non-fiction story begging to be told.

Overview

5
5
years of professional experience

Work History

Personal Shopper

Wal-Mart Supercenter
Murray, KY
08.2021 - Current
  • Assisted customers in locating items, enhancing overall shopping satisfaction and efficiency.
  • Worked productively with customers to meet order requirements and service expectations.
  • Collaborated with team members to streamline dispensing processes, improving transaction times.
  • Trained new staff on best practices for customer service and product handling procedures.
  • Resolved customer inquiries and concerns promptly.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Education

Bachelor of Science - Creative Writing

Murray State University
Murray, KY
05-2027

Associate of Arts - Psychology

Southcentral Kentucky Community And Technical College
Bowling Green, KY
05-2025

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making

Interests

  • Avid Reader
  • Exploring various forms of art, such as music, film, and interactive media, to nurture creativity and personal growth
  • Experimenting with different creative mediums, like poetry, songwriting, and short fiction, to expand skills and techniques

Timeline

Personal Shopper

Wal-Mart Supercenter
08.2021 - Current

Bachelor of Science - Creative Writing

Murray State University

Associate of Arts - Psychology

Southcentral Kentucky Community And Technical College