Samuel Hermes
Huntersville,NC
Summary
Hands-on Senior Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
8
8
years of professional experience
Work History
Senior Community Manager
Greystar Real Estate
Charlotte, United States
11.2023 - Current
- Manage daily operations for a 230-unit Class A mid-rise community in Uptown Charlotte.
- Drive leasing, resident satisfaction, maintenance follow-up, and overall property performance.
- Exceeded budgeted occupancy across 2025–2026, averaging 95.41% occupancy compared to a 94.86% budget.
- Review monthly financials, variances, and performance trends to support budget goals.
- Support operations across Alta West Morehead, Pringle Square, LoftOne35/Carson, The Vinoy at Innovation Park, and The Grace at Tryon.
- Mentor and support other managers through financial review, best practices, and operational guidance.
Community Manager
Hawthorne Residential Partners
Greensboro, NC
01.2021 - 10.2023
- Led a 230-unit lease-up in Burlington, NC, supported a concurrent lease-up in Concord, NC, and later managed a 312-unit garden-style community in Jamestown, NC.
- Streamlined operations through clear owner communication, accurate record-keeping, budget oversight, and collaboration with internal teams.
- Preserved asset quality by completing daily, monthly, and quarterly property inspections.
- Monitored financial performance and supported occupancy goals through leasing strategy and resident retention efforts.
- Executed community promotions to increase engagement, visibility, and occupancy.
- Efficiently managed tenant logistics, including lease agreements, scheduling of appointments, showings, move-ins, and move-outs..
Assistant Community Manager
Hawthorne Residential Partners
Greensboro, NC
11.2019 - 01.2021
- Maintaining budgeted occupancy level and developing a supportive environment for all residents
- Assisting community manager by performing weekly, and monthly reports including but not limited to: weekly reports, petty cash reports, renewal detail reports, liability waiver reports, variance reports, and month-end reports.
- Ensuring that all invoices received from the property are entered and paid within a timely manner
- Implemented sales and marketing plans to maximize rental income and occupancy
- Assisting Resident Services Supervisor in make-ready status and building close relationships with vendors
Leasing and Live It! Specialist
Hawthorne Residential Partners
Greensboro, North Carolina
12.2018 - 11.2019
- Leasing all vacant apartments and pre- leasing future availability
- Analyzing problems associated with apartment homes which are slow to lease and offer possible solutions.
- Maintained 100% on all mystery shop reports as a Leasing Specialist
- Worked at 5 different properties varying between older and newer communities.
- Maintained closing ratio per company standards.
- Planned and executed weekly resident events to help reduce resident retention.
Education
Bachelor of Science -
Radford University
Radford, VA2018
Associate of Science - General Education
Guilford Technical Community College
Jamestown, NC2017
High School Diploma -
Robert B. Glenn High School
Kernersville07-2015
Skills
- Strong multitasking and problem solving skills
- Excellent customer service skills and telephone etiquette
- Employee, Resident, & Vendor Relations
- Office Management
- Leadership
- Microsoft Word, Excel, Outlook, Powerpoint
- Yardi Systems, RentCafe, Realpage, Nationwide Eviction, JTurner Research, and CallMax
Accomplishments
GCAA Property Manager of the Year Award (2025)
Greystar Rising Star Award in Q4-2023
Highest Gross Potential Revenue (GPR) Increase in 2022
Timeline
Senior Community Manager
Greystar Real Estate
11.2023 - Current
Community Manager
Hawthorne Residential Partners
01.2021 - 10.2023
Assistant Community Manager
Hawthorne Residential Partners
11.2019 - 01.2021
Leasing and Live It! Specialist
Hawthorne Residential Partners
12.2018 - 11.2019
Associate of Science - General Education
Guilford Technical Community College
High School Diploma -
Robert B. Glenn High School
Bachelor of Science -
Radford University