Samuel Hilton
JONESBORO,AR
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
General Manager
JJ’s Grill
Springdale, AR
04.2020 - Current
- Oversaw daily operations to ensure smooth restaurant functioning.
- Developed and implemented operational policies to enhance service quality.
- Implemented cost-control measures to optimize resource usage effectively.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Managed staff scheduling and coordinated training for new employees.
- Fostered a positive work environment through team-building activities and communication.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Bartender
JJ’s Grill
Fayetteville, AR
04.2017 - 04.2020
- Prepared and served diverse beverages to enhance customer satisfaction.
- Managed bar inventory and procured supplies to maintain operational efficiency.
- Provided exceptional customer service in a fast-paced environment.
- Trained new bartenders on drink recipes and customer service standards to ensure consistent quality.
Education
Some College (No Degree) - Business Entrepreneurship
NorthWest Arkansas Community College
Bentonville, ARSkills
- Operations management
- Cost control
- Inventory control
- Vendor negotiation
- Policy development
- Performance evaluation
- Customer management
- Staff training
- Leadership development
- Time management
- Problem solving
Timeline
General Manager
JJ’s Grill
04.2020 - Current
Bartender
JJ’s Grill
04.2017 - 04.2020
Some College (No Degree) - Business Entrepreneurship
NorthWest Arkansas Community College