Samuel Holzman
Roseville,CA
Summary
Customer-oriented Bartender offering 20+ year background preparing and serving alcoholic drinks. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs.
Overview
27
27
years of professional experience
Work History
Bartender
Hooch’s bar and grill
03.2023 - Current
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Bar Manager
Lilly macs
01.2022 - 03.2023
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bar Manager
Off The Hook Bar & Grill
02.2022 - 01.2023
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Owner
Beer and brats
01.2020 - 01.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Lead Bartender
Off The Hook Bar & Grill
04.1997 - 12.2020
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Consulted with managers to organize special events and promotions.
Education
Some College (No Degree) - Criminal Justice
Mesa State
Skills
- Basic Accounting
- Payment Processing
- Food Running
- Health Codes Compliance
- Beverage Preparation
- Suggestive Selling
- Customer Service
- Inventory
- Staff Management
- Point of Sale Systems
- Extensive Beer Knowledge
- Cocktail List Development
- Extensive Spirits Knowledge
- Maintaining Glassware Stock
- ABC Regulations
- Marketing and Sales Experience
- Ordering Procedures
- Anticipating Guest Needs
- Complex Problem-Solving
- Order Management
- Courteous
- New Hire Training
- Alcohol Ordering
- Bar Service Preparation
- Responsible Alcohol Service
Timeline
Bartender
Hooch’s bar and grill
03.2023 - Current
Bar Manager
Off The Hook Bar & Grill
02.2022 - 01.2023
Bar Manager
Lilly macs
01.2022 - 03.2023
Owner
Beer and brats
01.2020 - 01.2022
Lead Bartender
Off The Hook Bar & Grill
04.1997 - 12.2020
Some College (No Degree) - Criminal Justice
Mesa State
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