Samuel Janaka
Spring Hill,FL
Summary
Proven leader at Starbucks Coffee Company, adept in inventory control and staff management, fostering a performance-oriented culture. Excelled in training and mentoring, enhancing team performance and customer satisfaction. Skilled in resolving complaints and streamlining operations, significantly boosting efficiency and workplace safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks Coffee Company
10.2022 - Current
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Barista
Starbucks Coffee Company
05.2020 - 10.2022
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
Weeki Wachee High School
Weeki Wachee, FL05.2022
Skills
- Inventory Control
- Schedule Management
- Customer-Oriented
- Training and mentoring
- Staff Management
- Workplace Safety
- Cash handling expertise
Certification
ServSafe Food Safety Certification
Timeline
Shift Supervisor
Starbucks Coffee Company
10.2022 - Current
Barista
Starbucks Coffee Company
05.2020 - 10.2022
High School Diploma -
Weeki Wachee High School
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