Samuel Knott
Evansville,IN
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
Evansville, IN
09.2022 - 08.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
Education
Business Data Analytics
Western Kentucky University
Bowling Green, KY05-2027
Skills
- Operations Support
- Problem-Solving
- Safety processes and procedures
- Team motivation
- Policy and Procedure Enforcement
- Issue Resolution
- Conflict Resolution
- Staff Training and Development
- Production Reporting
- Customer Service Management
- Shift checklists
Affiliations
- greek life
- full time wku student
References
References available upon request.
Timeline
Shift Leader
Dairy Queen Grill & Chill
09.2022 - 08.2024
Business Data Analytics
Western Kentucky University