Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryse Borg

Kuna,ID

Summary

Dynamic customer service professional with extensive experience at Hobby Lobby, excelling in conflict resolution and team building. Proven track record in training staff and enhancing customer satisfaction. Skilled in marketing strategies and social media outreach, driving engagement and promoting seasonal offerings effectively. Committed to fostering a positive team environment and optimizing operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Black Rock Coffee
Boise, ID
06.2025 - Current
  • Prepared coffee and espresso beverages according to customer preferences.
  • Assisted customers with menu selections and special requests.
  • Stocked supplies and monitored inventory levels for timely replenishment.
  • Followed safety and sanitation guidelines to maintain a hygienic workspace.
  • Maintained calm demeanor during high-volume periods and special events.

Assistant Manager

Beans & Brew Coffee
Kuna, ID
10.2023 - 06.2025
  • Assisted in training new staff on coffee preparation and customer service.
  • Managed inventory levels to ensure adequate stock of coffee and supplies.
  • Coordinated daily staff schedules to optimize team performance and coverage.
  • Supported marketing initiatives by promoting seasonal drinks and special offers.
  • Resolved conflicts between team members in an effective manner.

Customer Service Manager

Hobby Lobby
Boise, ID
04.2023 - 10.2023
  • Managed daily operations of customer service department.
  • Trained staff on effective communication and conflict resolution techniques.
  • Oversaw scheduling and shift management for customer service team.
  • Evaluated employee performance and provided constructive feedback regularly.
  • Resolved escalated customer complaints through active listening and problem-solving.

Education

High School Diploma -

Mountain View High School
06-2024

Some College (No Degree) - Psychology

College of Western Idaho
Nampa, ID

Skills

  • Customer service
  • Team building
  • Time management
  • Active listening
  • Conflict management
  • Sales promotion
  • Grafic design
  • Social media outreach
  • Problem-solving
  • Marketing savvy
  • Issue resolution
  • Schedule coordination
  • Training and mentoring
  • Customer relationship management (CRM)

Certification

  • QPR Suicide Prevention Certificate

Timeline

Barista

Black Rock Coffee
06.2025 - Current

Assistant Manager

Beans & Brew Coffee
10.2023 - 06.2025

Customer Service Manager

Hobby Lobby
04.2023 - 10.2023

High School Diploma -

Mountain View High School

Some College (No Degree) - Psychology

College of Western Idaho

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