Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Macias-Erazo

Canton,GA

Summary

Dynamic professional with a rich background in technology and customer service, blending a strong technical foundation with exceptional interpersonal and communication skills. Recognized for my adaptability, solution-oriented mindset, and unwavering commitment to excellence, I thrive in fast-paced environments, delivering both innovative solutions and outstanding customer experiences. With a proven track record of exceeding customer expectations and a genuine passion for sustainable energy solutions, I am eager to leverage my unique skill set to contribute to a mission-driven organization's success. My ability to quickly grasp new technologies, combined with a talent for engaging and educating customers, positions me as a valuable asset to any team aiming to make a significant impact.

Overview

5
5
years of professional experience

Work History

Associate Software Engineer

T-Mobile
Reston, VA
05.2021 - 11.2023
  • Authored and simplified comprehensive user manuals and documentation used in customer training sessions, enhancing customer understanding and satisfaction with new software products.
  • Implemented tailored software solutions to meet unique user requirements, resulting in heightened user experiences and engagement.
  • Collaborated across teams to streamline product testing and deployment, ensuring timely delivery and exceptional product quality.
  • Conducted thorough regression testing for software updates, guaranteeing reliability and reinforcing customer trust in product stability.
  • Identified and resolved critical post-release software issues, significantly improving live service stability and user satisfaction.

Starbucks Barrista

Target Corporation
Canton, GA
08.2018 - 05.2021
  • Utilized exceptional communication skills to understand and fulfill customer preferences, cultivating a loyal customer base through personalized service.
  • Maintained high-quality standards in beverage preparation, consistently exceeding customer expectations and contributing to store reputation for excellence.
  • Navigated challenging customer service scenarios with professionalism, preserving a positive experience and demonstrating conflict resolution expertise.
  • Excelled in a high-pressure retail setting, fostering an inviting and engaging atmosphere for customers even during peak hours.

Education

Bachelor of Science - Computer Science

University of North Georgia
Dahlonega, GA
08-2021

Skills

  • Expertise in engaging and building rapport with customers and team members alike, ensuring clear, impactful interactions that contribute to positive outcomes
  • Demonstrated resilience and composure in fast-paced and high-pressure situations, adept at navigating challenges with a solution-focused approach
  • Exceptional ability to prioritize and manage multiple tasks simultaneously, delivering high-quality outcomes on schedule and under pressure
  • Proven track record of exceeding customer expectations through personalized service, problem resolution, and commitment to quality
  • Quick to master new technologies and software, with a strong foundation in Microsoft Office Suite and the capacity to rapidly adapt to CRM tools and other customer relationship management systems
  • Bilingual proficiency in English and Spanish, facilitating seamless communication in diverse environments and enhancing customer and team interactions
  • Eagerness to stay informed about industry trends, product features, and sustainable technologies, demonstrating passion for the field and the ability to educate customers effectively
  • Ability to inspire and work collaboratively with team members, fostering a positive work environment and driving collective success through shared goals

Timeline

Associate Software Engineer

T-Mobile
05.2021 - 11.2023

Starbucks Barrista

Target Corporation
08.2018 - 05.2021

Bachelor of Science - Computer Science

University of North Georgia

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Samuel Macias-Erazo