Samuel Mack
Coraopolis,PA
Summary
Proven Direct Support Professional with a track record of enhancing the quality of life for individuals at Merakey Allegheny Valley School. Leveraged compassionate caregiving and problem-solving skills to achieve significant improvements in client wellness and behavior. Excelled in teamwork and collaboration, ensuring high-quality customer service across roles.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Merakey Allegheny Valley School
04.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Server
Apple Blossom Senior Living
02.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Dicks Sporing Goods
09.2022 - 03.2023
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Moon Area School District
Moon Township, PA06.2023
Skills
- Client Support
- Behavior redirection
- First aid and safety
- Compassionate Caregiving
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Writer & Recording artist
I've
Timeline
Direct Support Professional
Merakey Allegheny Valley School
04.2024 - Current
Server
Apple Blossom Senior Living
02.2023 - 05.2023
Sales Associate
Dicks Sporing Goods
09.2022 - 03.2023
High School Diploma -
Moon Area School District