Samuel Manongdo Jr
San Francisco,CA
Summary
Business Administration student with four years of customer service experience and practical knowledge in marketing and analytics. Demonstrates strong communication skills and a customer-first approach, complemented by an interest in data-driven business strategies. Familiarity with local motorsport operations enhances versatility in dynamic environments.
Overview
5
5
years of professional experience
Work History
Social Media Manager
Alpha Beta Gamma
San Francisco, California
08.2025 - Current
- Designed digital flyers and promotional graphics, enhancing awareness and attendance for club events.
- Created engaging event recap content to keep members informed about club activities.
- Maintained timely communication through social media direct messaging, responding to inquiries professionally.
- Analyzed post analytics to evaluate performance and refine future content strategy.
- Curated on-brand content to foster a positive online presence and boost audience engagement.
CSR & Business Operations
Private-Label-Manufacturing
06.2024 - Current
- Maintained high customer satisfaction by promptly addressing inquiries about products and services.
- Engaged prospective customers to facilitate informed purchase decisions and enhance conversion rates.
- Managed high-volume order processing on Shopify, ensuring accuracy for over $10K in daily sales.
- Processed online transactions meticulously, preventing fraudulent orders through thorough verification.
- Edited backend operations using NetSuite ERP to maintain accurate order and customer records.
- Collaborated with sales, marketing, and management teams to resolve operational issues effectively.
- Monitored workflow efficiency and performance metrics to consistently meet productivity targets.
- Identified customer needs, providing tailored product recommendations to drive upselling efforts.
Entry Level Race Admin
Sports Car Club of America
05.2024 - Current
- Managed and coordinated races to ensure seamless operations.
- Acted as flagger to uphold race integrity.
- Assisted in critical decision-making during races.
- Identified and resolved issues to enhance race efficiency.
Receptionist
Subaru, Kia, Volkswagen
02.2024 - 06.2024
- Managed customer inquiries to enhance service efficiency.
- Directed customers to suitable departments for quicker resolutions.
- Facilitated front desk operations through effective coordination.
- Maintained accurate transaction records for streamlined audits.
- Organized invoices and uploaded them securely to encrypted cloud storage.
Business Development Representative
Mercedes Benz
08.2023 - 01.2024
- Managed financial transactions for repair orders with precision and accuracy
- As the first point of contact, warmly greeting customers
- Addressed customer inquiries and requests promptly and professionally
- Efficiently processed financial transactions, enhancing transaction accuracy.
- Enhanced customer satisfaction by resolving inquiries swiftly and effectively.
Food Handler and Cashier
Goat Hill Pizza
08.2021 - 12.2022
- Ensured compliance with safety standards by operating kitchen equipment safely, minimizing injury risks.
- Enhanced guest experiences by demonstrating exceptional customer service skills.
- Maintained financial integrity through accurate handling of cash, check, and credit card transactions.
- Streamlined workflows by providing effective leadership to team members.
- Prepared kitchen daily by activating equipment, cutting ingredients, and stocking workstations.
- Cooked food according to standard recipes while accommodating customer modification requests.
Intern
Blackrock
06.2021 - 08.2021
- Acquired comprehensive understanding of business strategies through paid internship at BlackRock.
- Developed economic skills by collaborating with experienced mentors.
- Gained practical experience in real-world setting, applying theoretical knowledge effectively.
Education
Business Administration 2.0
City College San Francisco
San Francisco12-2026
Automotive Technology -
Skyline College
San Mateo08-2024
High School Diploma -
Ruth Asawa School of The Arts
San Francisco05-2023
Skills
- Social media strategy development
- Business operations and administrative support
- Customer service operations
- Financial transaction processing
- E-commerce operations
- Social media analytics and performance tracking
- Efficiency in workflows
- Backend systems management
Timeline
Social Media Manager
Alpha Beta Gamma
08.2025 - Current
CSR & Business Operations
Private-Label-Manufacturing
06.2024 - Current
Entry Level Race Admin
Sports Car Club of America
05.2024 - Current
Receptionist
Subaru, Kia, Volkswagen
02.2024 - 06.2024
Business Development Representative
Mercedes Benz
08.2023 - 01.2024
Food Handler and Cashier
Goat Hill Pizza
08.2021 - 12.2022
Intern
Blackrock
06.2021 - 08.2021
Business Administration 2.0
City College San Francisco
Automotive Technology -
Skyline College
High School Diploma -
Ruth Asawa School of The Arts