Samuel Mathias
Miami
Summary
Dynamic and motivated professional who has extensive experience leading teams and driving operational improvements in fast-paced retail environments. Currently pursuing a Bachelor’s degree (Political Science) from Florida International University and licensed Notary Public - possesses high level attention to detail and understanding of legal concepts. Proven resource management skills, customer service, and daily operational expertise; flexible to changing business environment. Recognized for teamwork, problem resolution, and independent trouble-shooting skills; capable of contributing significantly to organization with my strategic vision, leadership skills, and commitment to ongoing development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dunkin' Brands
11.2022 - 12.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led Bi-Monthly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Supervised daily operations to ensure compliance with company policies and quality standards.
- Trained new team members on operational procedures and customer service protocols.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain optimal coverage during peak hours and special events.
- Collaborated with management to streamline workflows, enhancing overall efficiency of store operations.
- Assisted in daily operations, ensuring optimal store performance and customer satisfaction.
Restaurant Busser
Cheddar's Scratch Kitchen
01.2022 - 04.2022
- Cleared tables to maintain high turnover rate and minimize wait times.
- Cleared, cleaned, and sanitized booth and chair cushions and tables.
- Maintained table setting by removing courses as completed and replenishing utensils.
- Swept, mopped, and removed debris from dining room floors.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Wiped down and cleaned chairs, booths, and highchairs.
- Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
Education
Associate of Arts - Criminal Justice
Indian River State College
Ft. Pierce, FL01.2025
High School Diploma -
Fort Pierce Westwood High School
Fort Pierce, FL05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Foundational knowledge of legal principles
- Staff training and development
- Workload management
- Retail operations
- Employee scheduling
- Sales strategies
- Time management
- Staff management
Certification
- CNP - Certified Notary Public
Languages
French
Limited Working
Interests
- Sports & Martial Arts
- Animal Care
- Rock Climbing
- Astronomy (star gazing, constellation identification)
- Music
Timeline
Assistant Manager
Dunkin' Brands
11.2022 - 12.2025
Restaurant Busser
Cheddar's Scratch Kitchen
01.2022 - 04.2022
High School Diploma -
Fort Pierce Westwood High School
Associate of Arts - Criminal Justice
Indian River State College