Samuel McLain
Student
Saratoga Springs,UT
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of post-secondary education
3
3
years of professional experience
Work History
Sales Associate
General Nutrition Center, GNC
Orem, Utah
11.2019 - 11.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance and on-time record.
- Tracked stock using company inventory management software.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Prepared large cash deposits with zero discrepancies.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
Cashier
Target
Mechanicsburg, PA
09.2014 - 11.2016
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PA 08.2012 - 06.2016
Bachelor of Arts - Digital Marketing
Utah Valley University
Orem, UT 08.2016 - Current
Skills
Sales trends
Stocking and replenishing
Upselling
Excellent people skills
Relationship building
Product and service sales
Professional demeanor
Sales expertise
Cash Handling
Multi-tasking strength
Cash register operation
Exceptional customer service
Problem-solving skills
Merchandising understanding
Accomplishments
- Exceeded monthly quota 8 times at GNC.
Hobbies
My hobbies include: Going to the gym, Drawing, Art, Hiking and being outdoors.
Timeline
Sales Associate
General Nutrition Center, GNC
11.2019 - 11.2020
Bachelor of Arts - Digital Marketing
Utah Valley University
08.2016 - Current
Cashier
Target
09.2014 - 11.2016
High School Diploma -
Cumberland Valley High School
08.2012 - 06.2016