Samuel Menezy

• Front Service Clerk: Assisted customers with bagging and carrying groceries, ensured carts were sanitized and readily available, provided direction and assistance throughout the store
• Cashier: Processed customer transactions efficiently with attention to accuracy, managed cash drawer and card payments
• Maintained wait times at checkout to < 2 minutes during peak hours
• Addressed special requests and unique needs of customers, providing exceptional service
• Developed strong customer empathy to better relate to and anticipate customer needs
• Worked collaboratively with team via headset and in-person, reinforcing the importance of effective communication and teamwork in enhancing the customer experience

Fast Food: Mcdonald’s- 4-5 Months

Fast-pace, high demand, order fulfillment

• Cashier

Back Cashier + Front Cashier- Drive Through observe orders < 45 seconds

• Cash Out orders < 15 seconds
• Communicate with team to exercise special requests of customers
• Learned to empathize with customers in order to relate with them and understand their needs.
• Communication and teamwork via headset- learned the functionality of remote teamwork which directly results in exquisite customer treatment.