Samuel Morrison
Houston,TX
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
19
19
years of professional experience
Work History
Dispatcher / Fleet Coordinator
Nelson Connections (FIFA World Cup 2026)
Houston, TX
05.2026 - Current
- Coordinated real-time dispatch of shuttle, VIP, and support fleet vehicles across multiple venues, ensuring on-time arrivals, efficient routing, and continuous communication between drivers, operations teams, and event command center.
- Monitored live transportation schedules using dispatch software and GPS tracking systems, proactively resolving delays, rerouting vehicles, and maintaining service continuity during high-volume event operations.
- Supported logistics planning for large-scale crowd movement by aligning transportation flow with security, venue entry schedules, and event timing to ensure safe, organized, and timely mobility for athletes, staff, and attendees.
Safety Compliance Supervisor
Spirit Airlines Inc.
Phoenix, AZ
04.2024 - 01.2026
- Supervised compliance with FAA regulations, company safety policies, and operational procedures, ensuring adherence to aviation safety standards across multiple departments.
- Conducted safety audits, inspections, and incident investigations, identifying risks and implementing corrective actions to improve operational safety and regulatory compliance.
- Led employee safety training initiatives and collaborated with cross-functional teams to promote a proactive safety culture, reduce workplace hazards, and maintain audit readiness.
Supervisor / Dispatcher
Jetstream Grounding
Phoenix, AZ
01.2024 - 04.2024
- Monitored operations and dispatched cleaning crews to service American Airline aircrafts.
- Prepared and updated daily schedules, quickly notifying management of changes and providing further support.
- Lead teams, and audit aircrafts to ensure all safety regulations and aircraft guidelines are being met.
Control Room Operator
Vanderlande Industries
Los Angeles, CA
03.2023 - 01.2024
- Monitored systems to proactively address and resolve technical issues within the baggage handling system.
- Delivered clear communication to stakeholders regarding system status and operational updates.
- Received radio and telephone messages, regarding diagnostic issues, and or due to scheduled preventative maintenance work.
Supervisor / Customer Assistance Representative
Envoy Airlines
Los Angeles, CA
07.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Reduced response times, effectively handling a high volume of customers, face to face, and guiding them throughout the terminals.
- Training and mentoring, assigning team members to pick up and drop off passengers accordingly, and problem solving when flights change or staffing is short.
Machine Repair Technician / Control Room Operator
JBT Aerotech
Los Angeles, CA
10.2016 - 03.2023
- Serviced the Programmable Logic Control and Baggage Handling System.
- Operated, maintained, and reported on airport machinery to support the baggage handling system.
- Troubleshot and repaired the baggage handling system, as well as preventative maintenance.
Operations Driver / Lead Operations Driver
Hensley Beverage Company
Chandler, AZ
12.2007 - 05.2016
- Supervised compliance with FAA regulations, company safety policies, and operational procedures, ensuring adherence to aviation safety standards across multiple departments.
- Conducted safety audits, inspections, and incident investigations, identifying risks and implementing corrective actions to improve operational safety and regulatory compliance.
- Led employee safety training initiatives and collaborated with cross-functional teams to promote a proactive safety culture, reduce workplace hazards, and maintain audit readiness.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ5 2003
Associate of Applied Science -
National Polytechnic College
Lakewood, CA7 2020
Skills
- Team Leadership and Development
- Scheduling and Dispatching
- Process Implementation and Optimization
- Regulatory Compliance and Safety Management
- Strong Verbal and Written Communication
- Troubleshooting and Problem Solving
Timeline
Dispatcher / Fleet Coordinator
Nelson Connections (FIFA World Cup 2026)
05.2026 - Current
Safety Compliance Supervisor
Spirit Airlines Inc.
04.2024 - 01.2026
Supervisor / Dispatcher
Jetstream Grounding
01.2024 - 04.2024
Control Room Operator
Vanderlande Industries
03.2023 - 01.2024
Supervisor / Customer Assistance Representative
Envoy Airlines
07.2022 - 01.2024
Machine Repair Technician / Control Room Operator
JBT Aerotech
10.2016 - 03.2023
Operations Driver / Lead Operations Driver
Hensley Beverage Company
12.2007 - 05.2016
High School Diploma -
Gilbert High School
Associate of Applied Science -
National Polytechnic College