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Associate Principal Engineer

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  Achieved significant improvements in production quality control and employee performance through effective leadership and safety protocols. Fostered a collaborative team environment to drive operational success in healthcare. Transitioned into healthcare management to leverage skills in a growth-oriented organization.
  Enhanced healthcare delivery by effectively managing EMR/EHR systems. Maximized productivity through proficient use of MS Office applications including Outlook, Excel, Word, and PowerPoint. Achieved timely documentation with a typing speed of 45 wpm.
  Achieved seamless project execution by effectively guiding teams in following directions. Enhanced production quality through proactive safety measures. Built strong team dynamics that resulted in increased trust and dependability. Accelerated learning processes to improve overall team performance.
  Exhibited superior communication skills, enhancing interactions through verbal, written, and interpersonal channels.
  Leveraged strong multitasking skills and attention to detail to support effective team collaboration.


Assisted in managing high-volume medical offices by organizing files, scheduling appointments, and addressing patient needs effectively. Provided dedicated customer service support for over 23 years. Maintained a positive and friendly demeanor in all interactions.

Experienced and results-driven Customer Service Professional with 7+ years of expertise in health and auto insurance, claims processing, client communication, and payment resolution. Proficient in Microsoft Office Suite and CRM tools with a proven ability to handle complex account inquiries, ensure regulatory compliance, and deliver exceptional client satisfaction. Recognized for problem-solving, attention to detail, and consistently exceeding performance metrics in fast-paced environments.

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Samuel Moya

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Customer Service Representative

Technical Support /Field Service Technician

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Customer Service Representative

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Technical Support /Field Service Technician

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