Samuel Muco
Naples,FL
Summary
Adept at enhancing customer experiences and sales through exceptional service and suggestive selling, I excelled at Bay Colony Golf Club by seamlessly managing multiple tasks and fostering team collaboration. My strong work ethic and proficiency in cash handling have consistently contributed to improved financial accuracy and guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Bay Colony Golf Club
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Publix
Publix Supermarkets Store
09.2021 - 02.2024
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Arts - Finance
Florida Southwestern State College
Naples, FL04.2025
High School Diploma -
Barron Collier High School
Naples, FL05.2024
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Memory retention
Cleanliness standards
Quality Control
Performance Improvement
Suggestive Selling
Sales Techniques
Certification
Currently working on getting my certifications in Word Document, PowerPoint, and Excel. Expected to get these certifications by the end of December.
Languages
Albanian
Native or Bilingual
Italian
Native or Bilingual
English
Full Professional
Timeline
Server
Bay Colony Golf Club
10.2023 - Current
Publix
Publix Supermarkets Store
09.2021 - 02.2024
Associate of Arts - Finance
Florida Southwestern State College
High School Diploma -
Barron Collier High School
Currently working on getting my certifications in Word Document, PowerPoint, and Excel. Expected to get these certifications by the end of December.
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