Samuel Nales
STATEN ISLAND,NEW YORK
Summary
Successful customer service rep. with 6 years of experience addressing customer requests and concerns. Provide efficient relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through being empathetic with customers concern.
Overview
11
11
years of professional experience
Work History
Clerical Associate Level 4
Gotham Health/Cumberland
100 North Portland Avenue, Brooklyn, N.Y. 11205
01.2022 - Current
- Create new patient accounts by collecting various documents and verifying them.
- Process patients with scheduled appointments. Reschedule or cancel appointments if necessary.
- Make no-show calls daily for rescheduling or sending no-show letters,
- Do the pre-registration for the following day appointments.
- Schedule appointments from the workqueue and attach referrals to it.
- Process metro card forms.
- Have patients sign the necessary forms at front desk.
- Scan I.D.'s, insurance cards and referral letters into media manager.
- Communicate with health personal via epic secure chat.
Bilingual Call Center Representative
KTS-NYC 311- Provisional
140 58th Street #6I, Brooklyn, N.Y. 11220
03.2020 - 09.2021
- Address residents concerns about coronavirus testing sites, free masks and food pantries.
- Process food orders for the NYC Food Delivery Program.
- Process complaints regarding violation of Covid-19 rules.
Bi-lingual Call Center Rep
Tunstall Americas
Long Island City, New York
04.2015 - 12.2019
- Register new patients in hospital electronic database. Schedule new and followup appointments in various clinics throughout hospital. Reminder calls for patients with upcoming appointments. Send messages to clinics concerning patient issues.
Education
High School Diploma -
Aviation High School
45-30 36th Street, Long Island City, N.Y.1110106-1978
Skills
- Epic System
- MyChart
- Affinity Telephone Systems
- Eagle ERP Hospital Management Systems
Timeline
Clerical Associate Level 4
Gotham Health/Cumberland
01.2022 - Current
Bilingual Call Center Representative
KTS-NYC 311- Provisional
03.2020 - 09.2021
Bi-lingual Call Center Rep
Tunstall Americas
04.2015 - 12.2019
High School Diploma -
Aviation High School