Samuel Neal
Idaho Falls,ID
Summary
Dynamic professional with a proven track record in staff management and problem-solving, honed across diverse roles from Front Desk Manager at Best Western Hotel to IT Technician Intern. Excelled in optimizing operations and enhancing customer loyalty through effective communication and bookkeeping skills. Demonstrates a results-driven approach with a focus on achieving operational excellence and team leadership.
I served a two year mission for the Church of Jesus Christ of latter-day saints in Brazil and Georgia.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Best Western Hotel
Idaho Falls, ID
05.2022 - 09.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Checked guests in out of hotel, made reservations, and processed payments.
Janitor
White Pine Elementary
Idaho Falls, ID
09.2021 - 05.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
IT Technician Intern
District 93 School District
Idaho Falls, ID
05.2021 - 09.2021
- Optimized network connectivity for improved efficiency through regular maintenance and updates.
- Conducted thorough system diagnostics, identifying root causes of problems for prompt resolution.
- Improved help desk response times by efficiently prioritizing support requests based on urgency and impact on business operations.
Customer Service Representative
Dominoes Pizza
Idaho Falls, ID
10.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Construction Worker
K Foster Construction
Idaho Falls, ID
05.2019 - 09.2019
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Education
High School Diploma -
Bonneville
Idaho Falls, ID05.2022
Skills
Rate changes
Problem-solving skills
Bookkeeping
Staff Management
Languages
Portuguese
Elementary
Spanish
Limited Working
Timeline
Front Desk Manager
Best Western Hotel
05.2022 - 09.2022
Janitor
White Pine Elementary
09.2021 - 05.2022
IT Technician Intern
District 93 School District
05.2021 - 09.2021
Customer Service Representative
Dominoes Pizza
10.2020 - 05.2021
Construction Worker
K Foster Construction
05.2019 - 09.2019
High School Diploma -
Bonneville