Samuel Oh
Houston
Summary
Results-driven manager with expertise in inventory management and staff training. Proven ability to enhance customer engagement through effective communication and performance management.
Overview
13
13
years of professional experience
Work History
Manager
C&R Beauty Supply
Houston
01.2015 - 12.2025
- Oversaw daily operations and staffing for beauty supply retail environment.
- Managed inventory levels and organized product displays for customer accessibility.
- Trained and mentored staff on product knowledge and customer service best practices.
- Developed promotional strategies to enhance customer engagement and sales.
- Coordinated vendor relationships to ensure timely delivery of beauty products.
- Implemented store policies to maintain a safe and welcoming shopping atmosphere.
- Analyzed sales trends to optimize inventory selection and merchandising strategies.
- Provided exceptional customer service by resolving inquiries and complaints promptly.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
Real Estate Agent
Keller Williams
Houston
01.2014 - 01.2015
- Facilitated property showings and guided clients through the buying process.
- Cultivated relationships with clients to understand their real estate needs.
- Maintained up-to-date knowledge of local real estate trends and regulations.
- Maintained updated knowledge of local real estate markets.
- Coordinated appointments to show homes to prospective buyers.
- Showed residential properties and explained features, value and benefits of available homes.
Sales Associate
Macy's
Houston
01.2013 - 01.2014
- Provided exceptional customer service to enhance shopping experiences.
- Maintained visual merchandising standards to create appealing displays.
- Processed sales transactions accurately using point-of-sale systems.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
Sales Associate
Sunglass Hut
Houston
01.2013 - 01.2014
- Provided exceptional customer service to enhance shopping experiences.
- Assisted customers in selecting sunglasses that suit their style and needs.
- Maintained visual merchandising standards to create appealing displays.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve store sales goals.
- Conducted inventory checks to ensure stock availability and accuracy.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Memorial High School
Houston 01-2013
Skills
- Inventory management
- Staff training
- Customer engagement
- Customer relationship management
- Employee supervision
- Team building
- Effective communication
- Performance management
- Schedule preparation
- Financial records oversight
- Sales techniques
- Lead generation
- Operations management
- Marketing
- Employee onboarding
- Staff training and development
Timeline
Manager
C&R Beauty Supply
01.2015 - 12.2025
Real Estate Agent
Keller Williams
01.2014 - 01.2015
Sales Associate
Macy's
01.2013 - 01.2014
Sales Associate
Sunglass Hut
01.2013 - 01.2014
High School Diploma -
Memorial High School