Samuel Paige
Puyallup
Summary
Professional claims specialist prepared to excel in supervisory role. Managed claims processes, ensuring thorough evaluations and adherence to regulations. Valued for collaborative approach and consistent achievement of results. Known for expertise in conflict resolution and strategic planning.
Overview
3
3
years of professional experience
Work History
Claims Supervisor
GEICO
09.2024 - Current
- Supervise and develop five small teams, supporting both new hires and tenured associates
- Analyze claims data to identify trends in compliance, customer service, and productivity
- Mentor and guide associates in reaching their career goals while ensuring high performance
- Interpret and apply policy language to assess coverage and ensure regulatory compliance
- Support department initiatives and address operational challenges as needed
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
First Party Medical Adjuster
GEICO
02.2024 - 08.2024
- Investigated first-party medical claims, reviewing medical records, wage loss documents, and policy contracts to determine coverage
- Ensured compliance with state and federal insurance regulations while handling medical claims
- Provided clear and concise coverage explanations to policyholders and medical providers
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
Claims Specialist II
GEICO
06.2022 - 02.2024
- Handled complex property damage, applying policy terms and state regulations
- Researched and interpreted state statutes to ensure proper claims processing
- Assessed wage loss claims based on policy provisions and supporting documents
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Education
Master of Arts -
University of British Columbia
Vancouver B.C05-2021
Skills
- Claims management expertise
- Planning and organization
- Policy interpretation
- Claims auditing
- Team management
- Performance monitoring
- Claims investigation and research
- Personnel training
Accomplishments
Received ACE award for excellent performance within the top 5% of claims country wide.
Timeline
Claims Supervisor
GEICO
09.2024 - Current
First Party Medical Adjuster
GEICO
02.2024 - 08.2024
Claims Specialist II
GEICO
06.2022 - 02.2024
Master of Arts -
University of British Columbia
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