Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Parker

North Brunswick,NJ

Summary

Accommodating Inside Sales Representative and Customer Service Representative who brings 10 years of experience both on the phone and face-to-face interactions. Strong collaborator possessing outstanding organizational, analytical and problem-solving abilities. Recognized for maintaining patience to minimize customer dissatisfaction and increase customer loyalty.

Overview

7
7
years of professional experience

Work History

Regional Sales Representative

1SourceVideo
Hazlet, NJ
01.2024 - 02.2024
  • Analyzed regional sales data to identify areas of improvement and new opportunities.
  • Maintained relationships with existing customers through regular communication, visits, and feedback.
  • Prepared monthly reports on regional sales performance for management review.
  • Provided advice and assistance to customers regarding product selection, utilization, maintenance, and repair.
  • Coordinated with marketing department to develop effective campaigns targeting potential customers in the region.
  • Negotiated contracts with vendors for discounts on bulk orders of products sold in the region.
  • Established relationships with key decision makers at corporate accounts in order to secure large volume purchases.
  • Collaborated closely with other members of the sales team across multiple regions to coordinate efforts toward shared goals.
  • Created weekly email updates summarizing regional sales activity that were sent out companywide.
  • Built client base and promoted products to new and existing clients.
  • Established monthly sales objectives by creating effective sales plans and quotas.
  • Built rapport with key regional accounts.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Customer Care Representative

Woodstock Farms
Edison, NJ
10.2023 - 01.2024
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Prepared customer reports by gathering data collected during customer interactions.

Sales Counselor

Monroe Village
Monroe Township, NJ
04.2023 - 07.2023
  • Encouraged positive promotion of community to friends, acquaintances and family to increase sales.
  • Demonstrated benefits of residing in community to prospective residents.
  • Explained community services, practices and pricing to prospective residents.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated product features to align with customer needs.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Used CRM database to track referral and appointment data.
  • Collected deposits and rents and documented payments.
  • Collected deposits and rents and documented payments in Netsuite software.
  • Identified and contacted leads provided by Regional Manager and current community residents.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

Retail Sales Consultant

Xfinity Comcast
East Brunswick, NJ
11.2022 - 04.2023
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assessed conflicts and identified solutions for clients promptly.
  • Identified demand for service offerings through needs assessments.
  • Helped customers by answering questions and locating merchandise.
  • Cross-sold products to boost overall sales purchases.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Used product knowledge to suggest items to match client needs.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Calculated pricing, applied discounts and collected payments to process transactions.

Inside Sales Representative

Norman International
South Brunswick, NJ
08.2019 - 08.2022
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Contacted new and existing customers to discuss product and service solutions.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Investigated sales and service issues to provide successful resolutions.
  • Coordinated work of sales team and motivated performance to surpass quotas.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
  • Exceeded team sales goals by creating value, measuring activity and setting higher targets.
  • Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
  • Delivered superior customer support to improve account retention rate.
  • Leveraged CRM software skills to generate pipeline and account reports weekly.
  • Devised strategies to grow customer base and improve monthly sales.
  • Grew quarterly sales reliably with great communication and sales abilities.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Collaborated with team members to determine strategic sales approaches.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Produced sales documents, finalized deals and filed records.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Consulted with customers to aid selection and purchase of products that met needs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Increased profitability and revenue by generating $1.5 Million in sales.
  • Oversaw multiple accounts for 2 years as an Inside Sales Representative and worked diligently to meet and exceed performance goals.
  • Educated my customers on the energy-efficient window treatments we offer and how their customers would benefit from them.

Inside Sales Representative

Choice Home Warranty
Edison, NJ
10.2018 - 08.2019
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Coordinated work of sales team and motivated performance to surpass quotas.
  • Leveraged digital and telephone approaches to generate sales leads.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Awarded for driving top line revenue growth and sustaining high level of achievement.
  • Exceeded team sales goals by creating value, measuring activity and setting higher targets.
  • Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
  • Leveraged CRM software skills to generate pipeline and account reports weekly.
  • Exceeded daily customer call quota by measuring input against goal and holding self accountable.
  • Grew quarterly sales reliably with great communication and sales abilities.
  • Devised strategies to grow customer base and improve monthly sales.

Call Center Sales Representative

Petro Home Services
South Plainfield, NJ
06.2017 - 07.2018
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Followed up on sales leads through outbound calling.
  • Cross-sold additional products and services to purchasing customers.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.

Education

Bachelor of Science - Electronic Media & Film

Towson University
Baltimore, MD
05.2012

Skills

  • Cold calling expertise
  • Regional sales and support
  • Product demonstrations and presentations
  • Telephone sales
  • Consultative sales approach
  • B2C sales
  • Full-cycle sales process
  • Excellent time management
  • Analytical problem solver
  • Clear and articulate phone manner
  • Organized and meticulous
  • Dependable
  • Exceptional customer service
  • Key relationship management
  • Cheerful and energetic
  • Driven
  • Strong sales-closer
  • Customer Service
  • CRM Software
  • Data Entry
  • Call Documentation
  • Call Center Operations
  • Account Management
  • Customer Account Management
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Payment Processing
  • Salesforce CRM
  • Sales Quota Achievement
  • Microsoft Office Suite
  • Microsoft Office
  • Sales and Upselling
  • Inbound and Outbound Calling
  • Email Etiquette
  • Order Taking
  • Customer Orders
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Promoting Brand and Company Identity
  • MS Office
  • Time Management
  • Sales Follow-Up
  • Performance Tracking
  • Email Marketing
  • Brand Promotion

Timeline

Regional Sales Representative

1SourceVideo
01.2024 - 02.2024

Customer Care Representative

Woodstock Farms
10.2023 - 01.2024

Sales Counselor

Monroe Village
04.2023 - 07.2023

Retail Sales Consultant

Xfinity Comcast
11.2022 - 04.2023

Inside Sales Representative

Norman International
08.2019 - 08.2022

Inside Sales Representative

Choice Home Warranty
10.2018 - 08.2019

Call Center Sales Representative

Petro Home Services
06.2017 - 07.2018

Bachelor of Science - Electronic Media & Film

Towson University

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Samuel Parker