Samuel Paynter
Nampa
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gill's Point S
Boise, ID
07.2024 - Current
- Managed a fast-paced shop environment with over 15 cars per day.
- Oversaw profit increase by 10% over the last year.
- Managed scheduling and staffing to ensure optimal coverage during peak operational periods.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Service Writer
Gill's Point S
Boise, ID
07.2024 - Current
- Coordinated service writing processes to enhance customer communication and satisfaction.
- Streamlined workflow by implementing efficient documentation practices for service requests.
- Analyzed customer feedback to identify service improvement opportunities and drive quality enhancements.
- Collaborated with technicians to ensure accurate diagnosis and timely resolution of service issues.
- Oversaw daily operations of the service department, ensuring adherence to company policies and procedures.
- Led initiatives to reduce turnaround times in service delivery through process optimization strategies.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into GTX and HITs BPOS database to track job status.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Generated $501k in sales in 2025.
Motorcycle Sales Associate
High Desert Harley-Davidson
Meridian, ID, US
03.2024 - 07.2024
- Contributed over $20k in profit via successful sales.
- Cultivated strong customer relationships through personalized service and product knowledge.
- Assisted customers in selecting motorcycles, apparel, and accessories tailored to their preferences.
- Implemented promotional displays to enhance merchandise visibility and drive customer interest.
- Leveraged CRM systems to track customer interactions and follow up on leads effectively.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels across all transactions.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
911 Call Taker
City of Norfolk, VA
Norfolk, VA, US
06.2023 - 02.2024
- Utilized computer-aided dispatch (CAD) systems for real-time tracking of responses.
- Properly give EMD (emergency medical dispatch) to all medical calls to include CPR and life saving measures.
- Operated multi-line phone system to efficiently receive and prioritize emergency calls.
- Recorded detailed information from callers to ensure accurate dispatching of services.
- Collaborated with law enforcement, fire, and medical teams for coordinated response efforts.
- Enhanced caller experience by providing efficient and accurate information during emergency situations.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Developed strong multitasking abilities while simultaneously fielding phone calls, radio communications, and monitoring video surveillance feeds.
- Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
- Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.
- Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
- Enhanced team performance by participating in regular training sessions and sharing knowledge with fellow call takers.
- Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
- Reduced call hold times by efficiently managing call volumes during peak hours and maintaining focus on task prioritization.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Armed Security Officer
Signal 88 Security
Virginia Beach, VA, US
04.2022 - 08.2022
- Monitored 10 premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify potential hazards and enforce access control measures.
- Responded promptly to emergencies, coordinating with law enforcement and emergency services as needed.
- Reviewed incident reports to enhance response protocols and inform training initiatives.
- Collaborated with management to develop site-specific security plans addressing unique risks.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
- Maintained physical fitness to perform physically demanding job tasks.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
Armed Security Officer
Rainbow Cactus Co.
Virginia Beach, VA, US
05.2019 - 06.2022
- Monitored and maintained the safety of the bar with a capacity if 425 persons.
- Deter and de-escalate hostile situations.
- Upheld ABC laws and regulation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Parts Sales Manager
AutoZone
Portsmouth, VA, US
09.2021 - 03.2022
- Led sales team in achieving quarterly revenue targets through strategic product positioning.
- Monitored key performance indicators, adjusting strategies to drive sales growth and improve profitability.
- Fostered relationships with vendors to negotiate favorable terms and ensure product availability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Collaborated with service department to ensure timely delivery of parts for repairs, reducing wait times for customers.
Armed Guard
U.S. Navy
Norfolk, VA, US
01.2018 - 09.2021
- Stand armed watches guarding warship and ECP (Entry control points).
- Armed with M4, 9mm, OC Spray, Baton and cuffs.
- Maintain military presence.
- Maintain weapons qualifications.
- Observe, detect and deter illegal activity.
- Maintain the safety of fellow sailors and civilians.
- Lead 2 teams in security certification events with a 90% passing score.
- Certified 15 sailors on watch-standing qualifications.
- A team member of the Anti-Terrorism Training Team.
- Trained new officers on safety procedures, policies, and operational protocols.
- Maintained detailed incident reports, ensuring accurate documentation of events and actions taken.
- Evaluated security measures regularly, recommending improvements to enhance operational effectiveness.
- Enhanced public safety by conducting regular patrols and proactively addressing potential security threats.
- Performed thorough inspections of equipment prior to each shift, guaranteeing operational readiness at all times while minimizing potential liability issues stemming from equipment malfunctions.
- Identified potential security vulnerabilities within assigned patrol areas, providing recommendations for preventative measures to reduce risk exposure.
- Earned recognition from Chain of Command for consistently exceeding performance expectations and displaying outstanding dedication to duty.
- Collaborated with fellow officers to conduct thorough searches of suspicious individuals or vehicles, leading to the seizure of illegal items.
- Trained other officers in firearms and self-defense tactics.
Boatswain's Mate
US Navy Department
Norfolk, VA, US
07.2017 - 09.2021
- Supervising and managing lower ranking sailors with their tasks and work lists.
- Conducted maintenance and repairs on vessels, optimizing operational readiness and reliability.
- Coordinated shipboard drills, fostering teamwork and enhancing emergency response capabilities among crew members.
- Maintained ship''s appearance with thorough cleaning and painting tasks, resulting in a professional presentation at all times.
- Instruct, monitor and oversee various working teams of subordinates.
- Provided training for certification events.
- Lead my team in 14 certification events with a 95% passing score.
- Certified and trained 25 junior sailors in their ship qualifications.
- Supervised deck operations, ensuring compliance with safety regulations and procedural standards.
- Trained junior personnel on navigation equipment and seamanship skills to enhance team performance.
- Led cross-functional teams during multi-vessel exercises, enhancing interdepartmental collaboration and mission success.
- Exemplified strong leadership skills while serving as a watchstander, effectively managing deck crew duties and maintaining a safe environment for all personnel onboard.
- Contributed to successful search and rescue missions by proficiently operating small boats and deploying appropriate lifesaving equipment.
- Ensured smooth sailing operations by efficiently managing mooring, anchoring, and towing procedures.
- Enhanced vessel safety by conducting regular maintenance and inspection of all deck equipment.
Education
High school diploma -
Columbia High School Nampa
Nampa, ID05.2016
Skills
- Customer service
- Money handling
- Team leadership
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Workload management
- Conflict resolution
- Customer rapport
- Dependable and responsible
- Attention to detail
Certification
- First Aid Certification
- Secret Clearance
- TS/SCI
- Armed Security License, 2022-02-01, 2029-02-01
- Motorcycle License
- CPR Certification, 2023-06-01, 2025-06-01
- ASE Certification
- Forklift Certification
- AED Certification
Timeline
Assistant Manager
Gill's Point S
07.2024 - Current
Service Writer
Gill's Point S
07.2024 - Current
Motorcycle Sales Associate
High Desert Harley-Davidson
03.2024 - 07.2024
911 Call Taker
City of Norfolk, VA
06.2023 - 02.2024
Armed Security Officer
Signal 88 Security
04.2022 - 08.2022
Parts Sales Manager
AutoZone
09.2021 - 03.2022
Armed Security Officer
Rainbow Cactus Co.
05.2019 - 06.2022
Armed Guard
U.S. Navy
01.2018 - 09.2021
Boatswain's Mate
US Navy Department
07.2017 - 09.2021
High school diploma -
Columbia High School Nampa
Military Service
Navy, United States, E4, 2017-07-01, 2021-09-01
Assessments
- Attention to detail, Proficient, 2021-09-01
- Retail customer service, Proficient, 2024-02-01
- Work style: Reliability, Proficient, 2024-01-01
- Outside sales, Proficient, 2024-01-01
- Sales skills, Proficient, 2021-10-01
- Customer focus & orientation, Proficient, 2021-09-01
- Customer service, Proficient, 2024-01-01
- Medical receptionist skills, Proficient, 2024-01-01
- Mechanical knowledge, Proficient, 2024-02-01
- Work motivation, Proficient, 2021-01-01
- Automotive maintenance, Proficient, 2024-02-01
- Sales fit, Proficient, 2021-10-01
- Work style: Reliability, Proficient, 2021-10-01
- Security guard skills, Proficient, 2022-12-01
Additional Information - Computer Skills
- Microsoft Word, Good
- PowerPoint, Good
- Photoshop, Good
- Google Docs, Good
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer