Samuel Pena
Davie,FL
Summary
I consider myself as an enthusiastic and motivated individual who is highly passionate about customer service. I'm a team player employee who works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Experienced Costumer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Banana Republic Factory Store
09.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Manager's Assistant
Big Dreams Uniforms
01.2023 - 07.2023
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Utilized Word, Excel, and PowerPoint to create and edit correspondence, documents and materials.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Science - Radiography
Broward College
Fort Lauderdale, FL06.2025
High School Diploma -
Western High School
Davie, FL06.2022
Skills
- Customer Service and Assistance
- Cash Drawer Management
- Coaching and Mentoring
- Stocking and Replenishing
- Order Taking
- Issue Resolution
- Money Handling
- Time Management Skills
- Refunds and Exchanges
- Microsoft Excel
- Customer Relations
- Retail Merchandising
- Telephone Reception
Accomplishments
- Achieved employee of the month more than 5 times by completing sales with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
Timeline
Manager's Assistant
Big Dreams Uniforms
01.2023 - 07.2023
Customer Service Associate
Banana Republic Factory Store
09.2021 - Current
Associate of Science - Radiography
Broward College
High School Diploma -
Western High School
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